Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Wilson

Brisbane,QLD

Summary

Proven in delivering exceptional customer service and multitasking, I excelled at Mater Hospital by enhancing visitor experiences through active assistance and support. My strong collaboration and cleanliness skills, honed across diverse roles, significantly contribute to team efficiency and workplace standards. Achievements include streamlining guest services and improving satisfaction, showcasing my ability to adapt and thrive in fast-paced environments.

Overview

2025
2025
years of professional experience

Work History

Ambassador Volunteer

Mater Hospital
03.2024 - 08.2024
  • Greet and offer assistance to Patients and visitors and employees.
  • Offer to assist people in wheelchairs or in need of one.
  • Direct patients and support people to their allocated rooms.
  • Ensured patients and Visitors were welcomed and helped with any queries
  • Farewelled visitors and employees as they left the hospital

Waitress/ Kitchen Hand

Pinnacle Hotel
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Preparation of food.

Station Hand

Brinawa Station
04.2015 - 11.2015
  • Assisted in the construction or repair of fences, sheds, or other infrastructure necessary.
  • Carried out daily farm tasks such as feeding animals, and cleaning pens to ensure animal health and welfare.
  • Operated various farm machinery including tractors.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Domestic cooking and house cleaning.


Retail Shop Assistant

Marian Post Office
01.2011 - 01.2014
  • Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
  • Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
  • Boosted customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer complaints and issues in a professional manner to maintain positive relationships.
  • Stocktake, sorting mail, cleaning.
  • Administration duties.

Education

Certificate II Kitchen Operations

Tafe Queensland, Mount Gravatt
Queensland

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Safe Food Handling

Timeline

Ambassador Volunteer

Mater Hospital
03.2024 - 08.2024

Station Hand

Brinawa Station
04.2015 - 11.2015

Retail Shop Assistant

Marian Post Office
01.2011 - 01.2014

Waitress/ Kitchen Hand

Pinnacle Hotel

Certificate II Kitchen Operations

Tafe Queensland, Mount Gravatt

Similar Profiles

CREATE PROFILE
Laura Wilson