Laura Yang
Eagleby,QLD
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Receptionist
Yang International Service Pty Ltd
05.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisting colleagues to solve problems and serve customers.
- Achieved 1.5 times sales more than before
Waitress
Gala Barbecue And Hot Pot
04.2017 - 02.2019
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported needs of 30 person wait staff who attended to specific needs of countless customers daily for Barbecue restaurant with social relevancy and intentionality
Education
Master of Commerce - Accounting
University of Queensland
Brisbane, QLD11.2018
Skills
- Greeting and Seating Clients
- Schedule Management
- Scheduling
- Expense Reporting
- Customer and Client Relations
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Receptionist
Yang International Service Pty Ltd
05.2019 - Current
Waitress
Gala Barbecue And Hot Pot
04.2017 - 02.2019
Master of Commerce - Accounting
University of Queensland
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