Laura Carolina Triana
Brisbane
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
Work History
Assistant Restaurant Manager
Guzman Y Gomez
Townsville, QLD Australia
07.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Shift Leader
Guzman Y Gomez
Brisbane, QLD Australia
12.2021 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Crew Member
Guzman Y Gomez
Brisbane, QLD Australia
11.2020 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
BBA - Business Administration And Management
Universidad Nacional Abierta Y A Distancia
Bogota, Colombia10.2015
Skills
- Safety Processes
- Team Leadership
- Cash Handling
- Role Modeling
- Staff Training
- Client Service
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Assistant Restaurant Manager
Guzman Y Gomez
07.2023 - Current
Shift Leader
Guzman Y Gomez
12.2021 - 07.2023
Crew Member
Guzman Y Gomez
11.2020 - 12.2021
BBA - Business Administration And Management
Universidad Nacional Abierta Y A Distancia