Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Jane Durazza

North Narrabeen,NSW

Summary

Being the youngest of four my passion for work has always been a driving force for me, with 12 years of experience of working with people ive always brought my bubbly personality & fresh perspective to the table. My enthusiasm and dedication makes me a value asset in any work environment, im passionate about personal and professional growth on all platforms, Ive always been eager to learn and continue to thrive in dynamic environments as i love connecting with others.

Overview

8
8
years of professional experience

Work History

Store Manager

Industrie Clothing
Sydney
08.2022 - Current
  • Assessed operational efficiency of the store's departments.
  • Monitored inventory levels and placed orders to restock shelves.
  • Formed and sustained strategic relationships with customers-staff.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Managed daily banking activities such as deposits
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Maintained accurate records of employee performance reviews.
  • Recruited, trained and supervised new employees.

Hospitality Management

Deli 55
Sydney
01.2021 - 08.2022
  • Achieved cost-savings by developing functional solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Modified existing software systems to enhance performance and add new features.
  • Provided leadership during times of organizational change or crisis situations.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Disability Support Worker

Unisson Disability
Sydney, NSW
08.2018 - 02.2021
  • Supported clients to access education, training or employment opportunities.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Facilitated weekly group meetings, listened, offered compassion and supported members.
  • Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Reported any incidents or accidents in accordance with company policy and procedure.

Restaurant Team Member

Caruso Pizzeria
Mona Vale
02.2018 - 11.2019
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Trained new employees on restaurant procedures and plating techniques.
  • Performed opening side work duties including setting up dining area for guests arrival.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

Hospitality Team Member

Quattro Stagioni Deli
Mona Vale, NSW
02.2016 - 12.2018
  • Performed opening and closing duties as assigned by management.
  • Cleaned and maintained front of house and common areas by restocking supplies and watering plants.
  • Greeted customers in a friendly and professional manner.
  • Provided customer service to ensure customer satisfaction.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Provided training support for new hires within the hospitality team.
  • Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
  • Restocked supplies as needed throughout shift.
  • Ensured that all orders were filled accurately and delivered on time.
  • Assisted with the preparation of food and beverage items for customers.

Education

High School Diploma -

Mater Maria Catholic College
Warriewood, NSW
02-2016

Skin Care & Beauty -

NSW Tafe
Brookvale
03-2015

Skills

  • Report Generation
  • Operational Budgeting
  • Store Operations Oversight
  • Team Development
  • Customer Service Management
  • Partnership Building
  • POS Systems
  • Operations Management
  • Employee Training
  • Retail Inventory Management
  • Budget Administration
  • Loss Prevention
  • Payroll Management
  • Store Merchandising
  • Shift Scheduling
  • Leading Staff Meetings
  • Work Planning and Prioritization
  • Team Building and Leadership
  • Sales Coaching
  • Customer Service
  • Recruiting and Hiring
  • Multitasking and Organization
  • Marketing and Promotions
  • Sales Strategies
  • Sales Promotions
  • Policies and Procedures
  • Meeting Targets, KPI's
  • Creative
  • Communication skills

Timeline

Store Manager

Industrie Clothing
08.2022 - Current

Hospitality Management

Deli 55
01.2021 - 08.2022

Disability Support Worker

Unisson Disability
08.2018 - 02.2021

Restaurant Team Member

Caruso Pizzeria
02.2018 - 11.2019

Hospitality Team Member

Quattro Stagioni Deli
02.2016 - 12.2018

High School Diploma -

Mater Maria Catholic College

Skin Care & Beauty -

NSW Tafe

Similar Profiles

CREATE PROFILE
Laura Jane Durazza