Laura Menashi
Fairfield Heights
Summary
Highly motivated and detail-oriented Project Coordinator with extensive experience managing high-volume projects in fast-paced environments. Proven ability to handle end-to-end project cycles, exceed performance KPIs, and train new staff. Adept at stakeholder communication, process optimisation, and database management. Passionate about driving efficiency and delivering results.
Overview
14
14
years of professional experience
Work History
Manchester Manager / PA & Customer Service Manager
HARVEY NORMAN BEDDING
01.2022 - Current
- Oversee department operations at NSW's flagship store, managing the largest customer base in the state, including queries, problem resolution, and sales.
- Undertake reporting on business activities and deliverables to customers, review performance against key suppliers, identifying key trends/issues and ensuring they are addressed as required.
- Presented with the opportunity to join the Proprietor in Training (PIT) program and receive mentorship from my franchisee.
- Serve as the primary liaison between customers and manufacturers, handling warranty claims and product issues to ensure customer satisfaction.
- Build and maintain strong relationships with suppliers, representatives, drivers and warehouse staff to ensure seamless communication and collaboration.
- Train and mentor new team members to maintain high standards of customer service and product knowledge.
- Sustain customer service tickets below 10 to ensure timely issue resolution and up-to-date service management.
- Ensure the store remains compliant with all Occupational Health and Safety (OHS) requirements and maintains up-to-date compliance standards.
Administrative Assistant
AUSTFIELD PTY LTD
07.2022 - 08.2023
- Handled payroll processing, including employee payments, leave entitlements, and ensuring compliance with company policies and regulations.
- Provided administrative support in a fast-paced construction environment, managing documentation, scheduling, and correspondence.
- Assisted with project coordination, ensuring compliance with deadlines and industry regulations.
- Maintained records, processed invoices, and coordinated with suppliers and contractors.
- Used Procore to manage all tenders and projects, including updating project progress, uploading photos, and documenting incident reports.
- Supported senior management with reporting, data entry, and procurement tasks.
Site Share Project Coordinator
TANDEM CORP PTY LTD
03.2016 - 10.2020
- Managed and processed facility co-location applications in compliance with Telstra’s regulatory and commercial obligations.
- Consistently achieved one of the highest approval rates within the team.
- Exceeded monthly KPI targets with a 97% on-time turnaround rate.
- Conducted weekly client meetings, provided progress reports, and implemented action plans to address issues proactively.
- Led projects from initiation (PIR) to completion (CAC_AsB) while balancing multiple priorities.
- Trained new staff on Site-Share processes, structural report analysis, and equipment functionality.
- Fostered strong relationships with internal and external stakeholders to enhance workflow efficiency.
- Contributed to the development of new Site-Sharing guidelines and improved operational processes.
Manchester Department Lead / Sales Assistant / Customer Service
HARVEY NORMAN BEDDING
05.2011 - 03.2016
- Oversaw department operations, including reporting, stock control, and sales target achievement.
- Created purchase orders, liaised with suppliers, and ensured timely stock replenishment.
- Negotiated improved pricing and order terms with key stakeholders.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted stock markdowns and inventory analysis to introduce new seasonal products and minimize profit loss.
Education
Bachelor - Tourism Management
Western Sydney University
PenrithSkills
- Strong communication
- Teamwork
- Critical thinking
- Time management
- Leadership
- Adaptability
- Project management
- Process improvement
- Database management
- Customer service management
- Implementing solutions
- Staff management
- Stakeholder relations
- Conflict resolution
- Detail oriented
SOFTWARE & TOOLS
- Procore Database
- POS Software
- MYOB
- Xero
- SAP
- Spatula Reporting
- CanRad & Cadlink
- FTDB
- Last Yard Ticketing
- Microsoft Office
Languages
English
Native or Bilingual
Italian
Limited Working
Timeline
Administrative Assistant
AUSTFIELD PTY LTD
07.2022 - 08.2023
Manchester Manager / PA & Customer Service Manager
HARVEY NORMAN BEDDING
01.2022 - Current
Site Share Project Coordinator
TANDEM CORP PTY LTD
03.2016 - 10.2020
Manchester Department Lead / Sales Assistant / Customer Service
HARVEY NORMAN BEDDING
05.2011 - 03.2016
Bachelor - Tourism Management
Western Sydney University
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