Laura Siobhan McDermott
Richmond
Summary
Experienced in customer facing roles with strong leadership and relationship-building skills.
Offering strong customer service mindset and excellent communication skills, ready to thrive in fast-paced environment. Brings ability to learn quickly and effectively handle cash transactions. Ready to use and develop cash handling and customer service skills in any role.
Overview
13
13
years of professional experience
Work History
Child Protection Social Worker
Ealing Council
03.2024 - 11.2024
- Wrote descriptive and accurate impending and present danger assessments and family functioning assessments.
- Evaluated mental and physical status in minors to determine options for well being.
- Assisted colleagues in managing complex cases by sharing expertise on best practices in child protection social work.
Child Protection Social Worker
Hackney Council
11.2021 - 01.2024
- Investigated home conditions to protect children from harmful environmental areas.
- Facilitated supportive services and counselling for family members to address special concerns.
- Collaborated with schools, law enforcement and other community resources to gather information.
- Investigated alleged abuse, neglect, and abandonment of children to determine abusive or unsafe conditions.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Waitress Trainee
The Arts Club
09.2021 - 01.2022
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Barmaid
The Lady Hamilton Pub
08.2019 - 04.2021
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
- Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
- Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
Event Staff
Temp Tribe
09.2017 - 05.2020
- Working at events as in various of roles
- Hosting birthday parties, business parties, Christmas parties
- Serving food and drinks to customers
- Counting the money in the tills
- Worked directly with managers to achieve sales
- Implemented marketing strategies via social media which attracted growth of customer base
Barmaid
One Under Lime Bar London
09.2016 - 09.2017
- Greeting customers with a smile and taking orders
- Taking party bookings, recording them and asking what packages they wanted such as food or drink packages
- Hosting Christmas, business, birthday and other parties
- Using the till to add orders on to
- Suggestive selling on promotional drinks and food
- Counting stock, restocking and stock rotation
Nanny
Independent
04.2016 - 09.2016
- Collecting child from school or after school club
- Preparing and cooking healthy nutritious meals
- Household duties i.e
- Laundry and light house work
- Supporting child with homework, Maths, English and other extra curriculum activities such as Art
- Playing games with the child, such as monopoly, hopscotch and Simon says
- Using arts and crafts to help the child express themselves, by painting, colouring and drawing
- Bathing the child, dress her and putting her to bed with a bed time story
Barmaid
Bishops Finger Pub
12.2015 - 09.2016
- Interacting with customers and taking orders
- Operating a till and a card machine
- Preparing drinks and taking them to table
- Taking food orders and taking the food to the table
- Answering calls from customers and taking bookings for party functions
- Answering calls for business inquiries and taking messages
- Counting stock, stocking up and stock rotation
Nanny
Independent
09.2014 - 09.2015
- Collecting children from school or after school clubs
- Preparing and cooking the children healthy meals and snacks
- Supporting children with homework such as Maths, English, and Science
- Supervising the children while they played their instruments and encouraging by complimenting them
- Playing games with children on their Ipads, board game, and physical games such as football and squash
- Using arts and crafts to help children express themselves, by painting and drawing
- Cleaning school clothes and other light domestic cleaning
- Bathing children, getting them ready for bed and reading them a bed time story
Barista
Starbucks
01.2014 - 04.2015
- Communicating with a diverse range of customers
- Serving a variety of coffee drinks, along with pastries, cookies and panini's
- Selling coffee and coffee grinding and brewing equipment, supplies and accessories
- Deep cleaning of the coffee shop
- Counting stock and stock rotation
- Changing window displays
Customer Service Assistant/ Catering Assistant
Marks & Spencer Marble Arch
06.2014 - 03.2015
- Serving customers food and drinks
- Food prepping and cooking food
- Helping Customers find the right products
- Encouraging customers to buy more, suggestive sales
- Restocking kitchen, the shop floor and counting stock
Crew Member
McDonald's
01.2012 - 01.2013
- Interacting with customers, by taking their orders
- Completing transactions on cash register
- Taking bookings and deposits for children's parties
- Hosting children's parties, organizing them, playing games, face painting
- Stocking up, stock rotation and counting stock
Education
Bachelor of Arts: BA - Social Work
Havering College of Further & Higher Education (Quarles Campus)
Skills
- Self-motivated
- Strong verbal communication
- Extremely organised
- Good computer skills
- Emotionally intelligent
- Active listening skills
- Interpersonal skills
- Empathetic
Hobbies and Interests
- Spending time with friends and family
- Going to cinema, shopping, and music festivals
- Practicing reformer Pilates and Hot Yoga
- Practicing mindfulness
- Reading books that promote positive psychology
- Traveling to new destinations
Timeline
Child Protection Social Worker
Ealing Council
03.2024 - 11.2024
Child Protection Social Worker
Hackney Council
11.2021 - 01.2024
Waitress Trainee
The Arts Club
09.2021 - 01.2022
Barmaid
The Lady Hamilton Pub
08.2019 - 04.2021
Event Staff
Temp Tribe
09.2017 - 05.2020
Barmaid
One Under Lime Bar London
09.2016 - 09.2017
Nanny
Independent
04.2016 - 09.2016
Barmaid
Bishops Finger Pub
12.2015 - 09.2016
Nanny
Independent
09.2014 - 09.2015
Customer Service Assistant/ Catering Assistant
Marks & Spencer Marble Arch
06.2014 - 03.2015
Barista
Starbucks
01.2014 - 04.2015
Crew Member
McDonald's
01.2012 - 01.2013
Bachelor of Arts: BA - Social Work
Havering College of Further & Higher Education (Quarles Campus)
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