Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Laure Neugnot

Westmead,NSW

Overview

26
26
years of professional experience

Work History

Customer Order Management

Office – Annandale Interiors
Camperdown, NSW
01.2017 - Current
  • Container management, Creating the orders and forwarding them to the various suppliers, Follow-up customer payments, Direct customer sales

Cleaner

Restaurant Claire’s Kitchen and Slide Lounge
Sydney
01.2016

Head of Reception

Le Castellet International Airport
Var, France
01.2007 - 01.2015
  • Universal Ground Support, Invoicing, Budgeting, Establishing quotations, Loading of airplanes and helicopters, Airport Security Agent
  • In direct contact with a prestigious clientele
  • Responded quickly to emergency situations by following appropriate protocols.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted passengers upon arrival and departure
  • Transmitted information or documents to pilots through email, mailings...
  • Facilitated communication between air traffic controllers and pilots regarding weather conditions or flight changes.
  • Trained new staff members on proper customer service techniques and policies.
  • Supervised staff responsible for ground handling services including baggage loading and unloading and fueling of aircrafts.

Head of Receptionist

Hotel Le Mediterranee
Bandol, Var
01.2005 - 01.2006
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Organized travel arrangements for executives upon request.

Head of Reception

Hotel Alba
Solies-Pont, Var - France
01.2002 - 01.2004

Responsible for the hotel part of the complex

Best Western Hotel- Rectaurant de la Baie des Iles
Var, France
01.1998 - 01.2002
  • SNC Resideal & Aparthotel

Education

High School Diploma -

Tunon
Bordeaux France

ENAC
Le Castelet

Skills

  • Airport Security Agent (French ENAC Ecole Nationle de L’Aviation Civile)
  • Excel, Fidelio (hotel management software)
  • Sage (commercial sales software)
  • Retail Express (accounting software)

Languages

French
Native/ Bilingual

Affiliations

  • Running
  • Walking

Timeline

Customer Order Management

Office – Annandale Interiors
01.2017 - Current

Cleaner

Restaurant Claire’s Kitchen and Slide Lounge
01.2016

Head of Reception

Le Castellet International Airport
01.2007 - 01.2015

Head of Receptionist

Hotel Le Mediterranee
01.2005 - 01.2006

Head of Reception

Hotel Alba
01.2002 - 01.2004

Responsible for the hotel part of the complex

Best Western Hotel- Rectaurant de la Baie des Iles
01.1998 - 01.2002

High School Diploma -

Tunon

ENAC

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Laure Neugnot