Laure Neugnot
Westmead,NSW
Overview
26
26
years of professional experience
Work History
Customer Order Management
Office – Annandale Interiors
Camperdown, NSW
01.2017 - Current
- Container management, Creating the orders and forwarding them to the various suppliers, Follow-up customer payments, Direct customer sales
Cleaner
Restaurant Claire’s Kitchen and Slide Lounge
Sydney
01.2016
Head of Reception
Le Castellet International Airport
Var, France
01.2007 - 01.2015
- Universal Ground Support, Invoicing, Budgeting, Establishing quotations, Loading of airplanes and helicopters, Airport Security Agent
- In direct contact with a prestigious clientele
- Responded quickly to emergency situations by following appropriate protocols.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted passengers upon arrival and departure
- Transmitted information or documents to pilots through email, mailings...
- Facilitated communication between air traffic controllers and pilots regarding weather conditions or flight changes.
- Trained new staff members on proper customer service techniques and policies.
- Supervised staff responsible for ground handling services including baggage loading and unloading and fueling of aircrafts.
Head of Receptionist
Hotel Le Mediterranee
Bandol, Var
01.2005 - 01.2006
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Organized travel arrangements for executives upon request.
Head of Reception
Hotel Alba
Solies-Pont, Var - France
01.2002 - 01.2004
Responsible for the hotel part of the complex
Best Western Hotel- Rectaurant de la Baie des Iles
Var, France
01.1998 - 01.2002
- SNC Resideal & Aparthotel
Education
High School Diploma -
Tunon
Bordeaux FranceENAC
Le CasteletSkills
- Airport Security Agent (French ENAC Ecole Nationle de L’Aviation Civile)
- Excel, Fidelio (hotel management software)
- Sage (commercial sales software)
- Retail Express (accounting software)
Languages
French
Native/ Bilingual
Affiliations
- Running
- Walking
Timeline
Customer Order Management
Office – Annandale Interiors
01.2017 - Current
Cleaner
Restaurant Claire’s Kitchen and Slide Lounge
01.2016
Head of Reception
Le Castellet International Airport
01.2007 - 01.2015
Head of Receptionist
Hotel Le Mediterranee
01.2005 - 01.2006
Head of Reception
Hotel Alba
01.2002 - 01.2004
Responsible for the hotel part of the complex
Best Western Hotel- Rectaurant de la Baie des Iles
01.1998 - 01.2002
High School Diploma -
Tunon
ENAC