Laurel-lee Charlton
Acacia Ridge,QLD
Summary
Highly dependable, ethical and reliable Support Coordinator and PRC, that blends advanced organizational, technics and business acumen. Ability to track Support Coordination billable hours and participant NDIS budget accurately.
Organized and dependable candidate successful at managing multiple caseload with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
NDIS Support Coordinator & PRC
Prosperosa
10.2022 - Current
- Have capacity building support skills which help participants understand and use NDIS plan to pursue their goals.
- Confidently connect with NDIS providers, community, mainstream and other government services.
- Provide support to people with psychosocial disability to increase their independence, social participation and economic participation.
- Used therapeutic communication techniques to build rapport and guide discussion with participants.
- Record management skills, ensuring each participants record is clearly distinguishable; making sure the record is for the correct participant before making an entry, particularly when noting healthcare and medication issues.
- Self-motivated, with a strong sense of personal responsibility.
- Applied data entry with custom forms and reports created in Excel and Adobe Creative Suite as well as NDIS format.
Declaration Vote Issuing Officer
Australian Electoral Commission
06.2022 - 06.2022
- Quickly learned new skills and applied them to tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Social Media, Leads Generator, Office Assistant
Spinal Home Help
02.2021 - 12.2021
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Maintained expert-level skills in digital platforms such as Microsoft, Mailchimp, Canva as well as all social media platforms.
- Delivered clerical support by handling range of routine and special requirements.
Mental Health Support Worker
NEXTT
03.2019 - 08.2021
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Created well-written, effective care plans appropriately matching the needs of clients following standards and guidelines of funders, Stake holders, contractors and governmental regulations.
House Senior, Disability Support Worker
Ablecare
10.2016 - 09.2019
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviours and incidents.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Disability Support Carer
CPL And Real Communities
07.2014 - 05.2017
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Disability Support Carer
Southern Cross Community Health Care
07.2012 - 06.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Care Giver
Home Instead Senior Care
08.2011 - 06.2012
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Certificate of Attainment - Support Coordination
Dsc
On Line Intensive11.2021
Certificate of Attainment - Psychosocial Recovery Coach
Dsc
On Line Intensive11.2021
Cert III Allied Health - Allied Health
Divitec
Strathpine, QLD05.2018
Diploma - Counselling
Careers Australia
Salisbury, QLD10.2015
Diploma - Community Services
Careers Australia
Salisbury, QLD10.2015
GRAD Certificate 1,2 & 3 - Care Education
Home Instead Senior Care
Salisbury, QLD02.2012
Cert III Aged Care (AIN) - Aged Care
Royal College of Healthcare
Enoggera, QLD10.2011
Skills
- Self-motivated professional
- Microsoft Office
- Active Listening
- Flexible and Adaptable
- Time Management
- Organizing and Categorizing
- Social Media Networking
- Staff Training
- Social Perceptiveness
- Service Documentation
- Conflict Resolution
- Customer Service
Accomplishments
Cultural Integrity, QCOSS April 2021
Infection control - Covid 19 , Aspen Medical March 2021 Energy Literacy, Community Door March 2021
The Human Services Quality Framework, QCOSS Community September 2019 — September 2019
NDIS Worker Orientation Module, Australian Government July 2019 — July 2019
MOD 1 Introduction to Intellectual Disability,
WWild October 2018 Food Safety, Environmental Health Australia October 2018
MOD 2 Responding to Disclosure Of Sexual Violence, WWild October 2018
Assist with administration of medication , DIVTEC August 2018
Introduction Course - Individual Support, Diversity Education August 2018
FSKLRG05, FSKLRG09, Max Solutions May 2017 Nonviolent Crisis Intervention Training, Real Community Services March 2017
Additional Information
PREVIOUS EMPLOYER BEFORE 2000
December 2000 Woolworths - Morningside, Mount Gravatt, Mitchelton - Deli Manager, Perishables 2IC, Slicing Specialist/trainer, Deli Nightfill - 8 years Seville Road P&C - Fundraiser, grants writer and secretary - nearly 3 year whilst working and through pregnancy Mrs Crockets - Morningside - Process worker, Vegetable Preparation - 2 Years Giants Supermarkets - Kallangur - Deli 2IC then Bakery manager - 2 years Aable Domestics - Brisbane - Owner operator of cleaning business dedicated to bond cleans for local RE's - 2 years Coles - Rockhampton, Ashgrove, Greenslopes and Coorparoo- Deli assistant, then 2IC, Relief manager. 4 years Various continental Delis and snack bars as casual worker in between job
Refrees
Available on request
Timeline
NDIS Support Coordinator & PRC
Prosperosa
10.2022 - Current
Declaration Vote Issuing Officer
Australian Electoral Commission
06.2022 - 06.2022
Social Media, Leads Generator, Office Assistant
Spinal Home Help
02.2021 - 12.2021
Mental Health Support Worker
NEXTT
03.2019 - 08.2021
House Senior, Disability Support Worker
Ablecare
10.2016 - 09.2019
Disability Support Carer
CPL And Real Communities
07.2014 - 05.2017
Disability Support Carer
Southern Cross Community Health Care
07.2012 - 06.2014
Care Giver
Home Instead Senior Care
08.2011 - 06.2012
Certificate of Attainment - Support Coordination
Dsc
Certificate of Attainment - Psychosocial Recovery Coach
Dsc
Cert III Allied Health - Allied Health
Divitec
Diploma - Counselling
Careers Australia
Diploma - Community Services
Careers Australia
GRAD Certificate 1,2 & 3 - Care Education
Home Instead Senior Care
Cert III Aged Care (AIN) - Aged Care
Royal College of Healthcare
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