Laurel Smith
CABOOLTURE,QLD
Summary
With a background in support work and customer service, I bring strong communication, problem-solving, and multitasking skills that are essential for an administrative officer role. I’ve gained valuable experience handling high volumes of requests and prioritising tasks, all while using various software systems. This has prepared me to manage administrative workloads effectively. I’m passionate about delivering efficient, client-focused support, and I’m excited to bring my skills to an administrative role.
Overview
8
8
years of professional experience
Work History
Support Worker
TLC Independent Living & Support Services
04.2023 - Current
- Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Customer Care Consultant
Super Retail Group
12.2018 - 02.2022
- Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
- Navigated multiple computer systems and applications to find information.
Housekeeping Attendant
AHS Hospitality
06.2017 - 01.2018
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Received positive feedback from guests regarding the cleanliness and comfort of their accommodations, reinforcing company standards for exceptional service.
- Reduced room turnover time by efficiently organising daily tasks and prioritising room assignments based on check-out times.
Contract Cleaner
D&K Flooring
09.2016 - 06.2017
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Ensured consistency in service delivery by following established checklists and protocols for all assigned tasks.
Education
Certificate III - Aged Care
TAFE Queensland
QLD06-2016
Certificate III - Community Care
TAFE Queensland
QLD06-2016
Certificate II - Business
Sarina Russo
Brisbane, QLD07-2013
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Professional boundaries
- Problem-solving
Timeline
Support Worker
TLC Independent Living & Support Services
04.2023 - Current
Customer Care Consultant
Super Retail Group
12.2018 - 02.2022
Housekeeping Attendant
AHS Hospitality
06.2017 - 01.2018
Contract Cleaner
D&K Flooring
09.2016 - 06.2017
Certificate III - Aged Care
TAFE Queensland
Certificate III - Community Care
TAFE Queensland
Certificate II - Business
Sarina Russo
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