Summary
Overview
Work History
Education
Skills
Timeline
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Atawhai Teriaki

Roxby Downs,SA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

40
40
years of professional experience

Work History

Professional Skilled Worker/Customer Service Specialist

Self Employed Services
Roxby Downs , SA
06.2022 - 10.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.b
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Recorded product or service failure complaints and notified appropriate departments.

Australian Registered Wool Classer

Shearing Australia & NZ
Australia, WA, SA, VIC,NSW
04.2014 - 06.2022

* Advise on Sheep Classing and Selection.

* Instruct and Supervise Shed Staff involved in Wool Handling.

* Instruct Wool Pressers & Supervise the Pressing, weighing and branding of the bales of Wool.

* Maintain and Supervise records documenting the Commercial lines and Characteristics of the Wool.

*

  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

2nd Cook/Event Caterer

Montana Catering
Waikato , New Zealand
03.2011 - 02.2014
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Ordered and received products and supplies to stock kitchen areas.
  • Transitioned between breakfast and lunch service.
  • Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Maintained central standardized recipe and ingredient repository with nutritional and cost information.
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.

*.

Cook/Kichenhand

Atawhai Assisi Home & Hospital
Matangi , Waikato New Zealand
02.2008 - 01.2011
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.

Security Specialist

Red Badge Security
Waikato, New Zealand
04.2010 - 08.2010
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Screened incoming employees, personal belongings and shipments for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.

Administration Clerk

Te Waranga O Aotearoa
Te Awamutu, New Zealand
01.2004 - 10.2008
  • Interacted with customers by phone, email or in-person to provide information.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Answered over 25] calls each day on multi-line telephone systems, supporting communication needs of 20 staff members.
  • Handled incoming phone calls and answered questions from callers.

Cleaning Technician

Te Awamutu Cleaning Services
Waikato, New Zealand
02.2002 - 04.2008
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
  • Completed routine floor stripping, sealing and finishing.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.

Food Service Worker/Food Service Supervisor

Te Awamutu McDonald’s
Te Awamutu, New Zealand
01.2004 - 11.2005
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas..
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Cooked batches of food according to standard recipes..
  • Circulated kitchen area to receive work assignments and identify support tasks..
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Plated hot meals and salads in aesthetically pleasing arrangements..
  • Observed customer purchases in line and differentiated between standard portions.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas..
  • Created appealing food arrangements for party trays and specialized orders..
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Nursing Aide

Southland Invercargill Nursing Academy
Invercargill, New Zealand
03.2002 - 02.2005
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Kept accurate records of patients' care, condition and progress.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Assisted with patient transfer and ambulation.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
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  • Delivered compassionate care and clear communication in handling issues of death and dying.
  • Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Assisted patients with therapy exercises as specified by care team.

Sewing Machine Operator/Sewing Machinist

Levi’s Strauss Ltd
Morrinsville, New Zealand
01.1993 - 02.2003
  • Completed quick and safe threading and needling changing operations to keep production on schedule.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
  • Supported performance targets by maintaining clean and neat work areas.
  • Prevented materials waste by completing accurate measurements and precise cuts.
  • Conducted routine sewing machine maintenance, lubrication, belt changes, and lint removal.
  • Handled custom adjustments to create pieces meeting unique customer requirements.
  • Finalized products by attaching hardware, labels and tags and preparing shipments.,
  • Observed machine production to check operations and proactively adjust settings to maintain targets.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Verified quality of completed work against project specifications to assess conformance with targets..
  • Set appropriate stops and guides to specified lengths as indicated by scale, rule or template..
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Generated seaming, hemming and alterations revenue by scheduling consultations and appointment to meet 100.,% of sales goals.
  • Conferred with designer to determine types of material and garment styles desired.
  • Checked conformance of finished pieces with rulers.

Education

No Degree - Events Security

Waikato University
Security

Master of Science - Registration Australia Wool Classer

Wool Classing 3 Day Course
WA
02.2014

White Card

Access Training Solutions/ ATC Training Centre
Adelaide
03.2021

Graduate Certificate - Cook/ Caterer

Health Food Safety Hygeine
Waikato Institute
03.2010

High School Diploma -

Food Technology
Auckland
03.2006

Certificate E 111 - Cleaning Shops/ Banks/ Lawyers/ Accountants Office

Supervisor in Cleaning Technician
In Work Study

ND - Accountant

Waikato
New Zealand

Skills

  • Customer Service and Assistance
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Effective Written and Verbal Communication
  • Cash Register Operations
  • Needs Assessment
  • Valid Driver's License
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Customer Order Management
  • Field Operations Support
  • High-Volume Call Environments
  • Team-Building Exercises
  • Legal Standards
  • Special Projects
  • Cultural Awareness
  • Reading Comprehension
  • Promoting Brand and Company Identity
  • Proactive Self-Starter
  • Team Meetings
  • Business Opportunities Support
  • Corrective Action Planning
  • Credits Understanding
  • Portal Systems
  • Information Systems Improvements
  • Inbound and Outbound Calling
  • Ability to Work Independently
  • Team-Oriented and Cooperative
  • Policy and Procedure Adherence

Timeline

Professional Skilled Worker/Customer Service Specialist

Self Employed Services
06.2022 - 10.2022

Australian Registered Wool Classer

Shearing Australia & NZ
04.2014 - 06.2022

2nd Cook/Event Caterer

Montana Catering
03.2011 - 02.2014

Security Specialist

Red Badge Security
04.2010 - 08.2010

Cook/Kichenhand

Atawhai Assisi Home & Hospital
02.2008 - 01.2011

Administration Clerk

Te Waranga O Aotearoa
01.2004 - 10.2008

Food Service Worker/Food Service Supervisor

Te Awamutu McDonald’s
01.2004 - 11.2005

Nursing Aide

Southland Invercargill Nursing Academy
03.2002 - 02.2005

Cleaning Technician

Te Awamutu Cleaning Services
02.2002 - 04.2008

Sewing Machine Operator/Sewing Machinist

Levi’s Strauss Ltd
01.1993 - 02.2003

No Degree - Events Security

Waikato University

Master of Science - Registration Australia Wool Classer

Wool Classing 3 Day Course

White Card

Access Training Solutions/ ATC Training Centre

Graduate Certificate - Cook/ Caterer

Health Food Safety Hygeine

High School Diploma -

Food Technology

Certificate E 111 - Cleaning Shops/ Banks/ Lawyers/ Accountants Office

Supervisor in Cleaning Technician

ND - Accountant

Waikato
Atawhai Teriaki