Laurelle Gerlach
Eli Waters,QLD
Summary
Friendly Liquor Store Clerk offering 20 years' experience in shipment receiving and processing. Focused and adept at helping customer locate products while providing knowledge recommendations.
Overview
23
23
years of professional experience
Work History
Liqour Store Manager
Liquorland
05.2023 - 01.2024
- Developed relationships with suppliers to negotiate favorable pricing, secure exclusive products, and maintain consistent stock levels.
- Reduced shrinkage rates by implementing tighter inventory controls and reinforcing employee awareness of loss prevention techniques.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
- Increased customer satisfaction by implementing effective store management strategies and providing exceptional customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented efficient scheduling practices to maintain adequate staffing levels while controlling labor costs.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
Kitchen Manager
Dunolly Railway Hotel
03.2022 - 05.2023
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Oversaw food preparation and monitored safety protocols.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Front of House Stafff
Ramada Hevey Bay
03.2021 - 03.2022
- Answered telephone to make reservations and take orders.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored dining room and bar areas for signs of overcrowding.
- Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary.
- Remembered, recited and promoted variety of menu items.
- Assisted customers with carry-out service.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Contributed to team success by consistently meeting or exceeding sales targets through upselling techniques.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Established rapport with customers by providing friendly and attentive service.
Hospitallity
Railway hotel dunolly Victoria
01.2016 - 01.2021
- Customer Service, cooking, food preperation, Stock control, Experience in various departments – Day to day running of kitchen
Hospitallity
Albion Hotel Maryborough
01.2015 - 01.2016
- Opening and closing of premises, stock ordering, rostering of staff, meetting with reps, menu changes, customer service, event planning, dealing with police liasion
Hospitality
Bull and Mouth Hotel Maryborough Victoria
01.2005 - 01.2010
- Managment of bistro and bar as well as attched Nightclub, Cook and prepared food for consumption, Undertook stock take, ordering of stock, staff weekly rosters, dealing with security, dealing with police liasion
Hospitality
Railway Hotel Maryborough victoria
01.2001 - 01.2003
- Front of house, Waitressing, Handling of cash, customer service
Skills
- An excellent work ethic and a strong team player
- Knowledge of safe Manual Handling Techniques and Occupational Health and Safety standards
- Ability to liaise effectively with management, staff and customers
- Able to problem solve
- Achieve deadlines and outputs in a repetitive role
- Strong understanding of food handling and safety regulations
- Competent in handling all monies and can effectively use cash registers
- Ability to undertake stock take and inventory orders
Availability
Full Time
Timeline
Liqour Store Manager
Liquorland
05.2023 - 01.2024
Kitchen Manager
Dunolly Railway Hotel
03.2022 - 05.2023
Front of House Stafff
Ramada Hevey Bay
03.2021 - 03.2022
Hospitallity
Railway hotel dunolly Victoria
01.2016 - 01.2021
Hospitallity
Albion Hotel Maryborough
01.2015 - 01.2016
Hospitality
Bull and Mouth Hotel Maryborough Victoria
01.2005 - 01.2010
Hospitality
Railway Hotel Maryborough victoria
01.2001 - 01.2003
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