Laurelle Kritikos
Townsville,QLD
Summary
Extensive experience, Core skills in the Administrative and Training Industry. Worked in various departments Including Child Protection, Aboriginal Community Medical Clinics, and Government Division, including the private sector, Information Technology and Disability. Responsible and reliable self-driven client-focused professional. Highly motivated with the ability to work well under pressure, passionate, yet mature to reality, bringing a wide network of resources and knowledge & ability to adapt to situation with a consistent approach to achieve a positive outcome.
Overview
8
8
years of professional experience
Work History
Sales Consultant Representative
Amart Furniture
06.2020 - 02.2021
- Collaborated with cross-functional teams to identify and address customer needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed and implemented sales strategies to increase profits.
- Established long-term relationships with key accounts by maintaining regular communication and addressing concerns promptly.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
Job Coach/Trainer
Salvation Army - Employment Plus
07.2016 - 11.2016
- Analyzed employment-related data and prepared required reports
- Conducted reference and background checks on all job applicants
- Developed creative recruiting strategies that met anticipated staffing needs
- Communicated the duties, compensation, benefits and working conditions to all potential candidates
- Managed all phases of recruitment, including defining hiring management needs and posting available positions
- Developed reports on employee, monthly HR reports and quarterly training reports
- Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development
- Contacted all job applicants to inform them of their application status
- Assisted management with presentations for business reviews and communications meetings
- Researched and recommended new sources for candidate recruiting
- Drafted internal announcements and sent them in a timely manner
- Recruited for various positions across the Darwin regional and Remote
- Built social networks to find qualified candidates
- Offered necessary referral support for the Employee Assistance Program
- Trained management teams on the PeopleSoft annual increment system
- Managed all aspects of the employee career profile, including on and off boarding.
Executive Assistant To The Territory Director
Life without Barriers Darwin
11.2014 - 06.2016
- Provide timely, effective diary management by prioritising and organising meetings, with internal and external stakeholder
- Review incoming correspondence, prepare and send outgoing correspondence
- Complete general administration tasks regularly and as required
- Coordination of team and individual meetings, including booking venues and equipment, arranging catering and taking minutes
- Prepare regular reports and ad hoc reports, as required, for the Territory Director
- Arrange travel and accommodation
- Oversee the movement of documents and files
- Prepare high quality documents, reports, letters and submissions
- Reconciliation of monthly expense incurred
- Coordinate and prepare state reports, diary management, state meetings and state events
- Support and promote the work of Life Without Barriers, maintaining a positive image of the organisation
- Comply with all Life Without Barriers policy, code of conduct, procedures and practices, external funding body requirements and legislation
- Apply and uphold principles of equity and anti-discrimination in the workplace and adhere to organisational and legislative Health, Safety and Environment requirements.
Training & Apprenticeships Coordinator
Nippon Electrical Company - NEC
03.2013 - 02.2014
- Managed all aspects of the employee end to end contracts and reports process, including on and off boarding
- Supplied tools, resources and education to company managers to enhance their skills
- Guided candidates through in-house computer testing
- Coordinated the regional compensation workshop
- Brainstormed ideas to create a program to attract highly sought-after job skills
- Trained, mentor & management teams on the rotation and scheduling of Apprentice's and Trainee regional and remote
- Organized all monthly and quarterly reviews for all associates
- Analyzed employment-related data and prepared required reports
- Conducted reference and background checks on all job applicants
- Developed creative recruiting strategies that met anticipated staffing needs
- Communicated the duties, compensation, benefits and working conditions to all potential candidates
- Managed all phases of recruitment, including defining hiring management needs and posting available positions
- Developed reports on employee, monthly HR reports and quarterly training reports
- Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development.
Education
Certificate II Business Administration -
Taminmin College
Darwin, NTVocational Learning Program -
RTA Provider, Business Administration
Darwin, NTBusiness Writing -
Completed November 2015
Better Minute Taking -
Completed November 2015
Statement of Attendance: Professional Skills for an Executive Assistant -
Charles Darwin University
Darwin, NTCoursework in Performance Management: Strategy, Design and Implementation -
Charles Darwin University
Darwin, NTCoursework in Business Administration and Human Resources Management -
Charles Darwin University
Darwin, NTCoursework in Performance Management: Strategy, Design and Implementation -
Charles Darwin University
Darwin, NTAboriginal Leader recognition: 2016 Reconciliation Award - Academic Achievement Award -
Life Without Barriers
Darwin, NTSkills
- Facility Management
- Fast Learner
- Leadership
- Client account management
- Strategic Planning
- Human resources
- Employee relations
- Cross-Cultural Communications
- Training and Development
- Time Management
- Employee Scheduling
- Event Management and Promotion
- Interpersonal communication skills
- Creative Thinking
- Reliable and Responsible
- Adaptable and Flexible
- Records Management
- Honest and Dependable
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
- Engaging with Diverse Customers
- Relationship Building
- Client Service
- Friendly and Helpful
- Customer Relationship Building
- Attention to Detail
- Positive Customer Engagement
- Complex Problem-Solving
- Team Player
- Time Management
- Quality Management,Risk Budget Administration
- Coordination of programs and events Budget Allocation
- Team Building,Team Leadership, Budget Analysis
- Team Player,Time Management
- Training and Development, Workflow Change Implementation, Communication Planning
- Skills, Contract Negotiations
- Diverse Market/Industry Knowledge
- Employee Scheduling
- Event Management and Promotion
References
References will be supplied when requested.
Timeline
Sales Consultant Representative
Amart Furniture
06.2020 - 02.2021
Job Coach/Trainer
Salvation Army - Employment Plus
07.2016 - 11.2016
Executive Assistant To The Territory Director
Life without Barriers Darwin
11.2014 - 06.2016
Training & Apprenticeships Coordinator
Nippon Electrical Company - NEC
03.2013 - 02.2014
Certificate II Business Administration -
Taminmin College
Vocational Learning Program -
RTA Provider, Business Administration
Business Writing -
Completed November 2015
Better Minute Taking -
Completed November 2015
Statement of Attendance: Professional Skills for an Executive Assistant -
Charles Darwin University
Coursework in Performance Management: Strategy, Design and Implementation -
Charles Darwin University
Coursework in Business Administration and Human Resources Management -
Charles Darwin University
Coursework in Performance Management: Strategy, Design and Implementation -
Charles Darwin University
Aboriginal Leader recognition: 2016 Reconciliation Award - Academic Achievement Award -
Life Without Barriers
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