Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lauren Wood

Carrum Downs,VIC

Summary

Caring and empathetic qualified social worker with 5 years of experience providing specialist support coordination to individuals with disabilities. Proven track record of successfully managing a complex case load of participants with varying needs to skillfully develop and implement funding and support plans which enable participants to achieve both short-term and long-term goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Specialist Support Coordinator (Team Leader)

Rubix Support
06.2022 - Current

- Conducted and supported new staff to successfully complete onboarding requirements to commence support coordination role.

- Managed a four person team of support coordination staff. Including day to day consultation and practices, provided assistance around the escalation of high risk concerns and staff debriefing.

- Engaged in regular supervision with team of support coordination staff to promote reflective practice and professional development.

- Participated in case allocation and referral assessments with upper management and team lead staff.

- Engaged in performance management processes to build staff capacity to meet key performance indicators.

- Contributed to discussions within management space regarding opportunities for staff professional development and suggestions to improve internal policies to ensure most positive outcomes for both participants and staff.

Specialist Support Coordinator

Rubix Support
04.2019 - Current

- Established trusting relationships with clients and their families through empathetic communication and active listening.

- Assisted participants with a wide range of disabilities to find specialised services and support in keeping with their NDIS plan goals and funding.

- Supported participants across many different service and system areas i.e. forensic, out of home care, hospital, school, aged car settings.

- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.

- Developed and utilised substantial knowledge and skills to ensure that the person's goals are being achieved through advocacy and support.

- Assisted clients in developing and setting realistic goals to promote positive change.

- Conducted thorough research, coordination and management to engage a range of supports to suit the participant's needs across multiple providers.

- Actively supported participants to connect with their communities and encouraged participation in both mainstream and community options.

- Documented case notes and reporting processes to demonstrate that internal Support and NDIS procedures are followed.

- Communicated professionally and responsively when working with external providers within complex care teams.

- Optimised positive outcomes for participants through dynamic advocacy and ensuring care team members, services are systems are held accountable in fulfilling support requirements.

- Demonstrated strong capacity to work independently in remote settings whilst also maintaining effective communication with management and broader team.

- Maintained strong administrative and record-keeping skills, ensuring adherence to privacy and confidentially legislation.

- Ensured completion, review and safeguarding of NDIS participant service agreements.

- Wrote comprehensive reports and supporting documentation to optimise evidence provided to the NDIA and to assist participants to meet their goals.

- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.

- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.

Contact Support Worker

Axia Solutions
03.2018 - 02.2019

- Transported clients to school, supervised contact appointments and/or family law court visits in both community and office based settings.

- Demonstrated respect, friendliness and capacity to build rapport with infants, children and adults to support successful visits.

- Completed dynamic and ongoing assessments of appropriate behaviours and engagement between children and family members during visits to ensure their utmost safety.

- Documented comprehensive visit case notes in accordance with agency policies and procedures.

Education

Master of Social Work -

Monash University
Melbourne, VIC
12.2018

Bachelor of Arts - Criminology And Sociology

Monash University
Melbourne, VIC
12.2016

Skills

  • Excellent Communication
  • Organisational Skills
  • Compassionate
  • Analytical Thinking
  • Staff Training and Onboarding
  • Assessment skills
  • Client Advocacy
  • Boundary Setting

Certification

- Certified Mental Health First Aid - 2023

- Certified Family Violence Multi-Agency Risk Assessment and Management (MARAM), Safe and Equal - 2023

- Full Australian Driver's License

- Current NDIS Worker Screening Check Exp 31/5/2026

References

To be provided upon request.

Timeline

Specialist Support Coordinator (Team Leader)

Rubix Support
06.2022 - Current

Specialist Support Coordinator

Rubix Support
04.2019 - Current

Contact Support Worker

Axia Solutions
03.2018 - 02.2019

Master of Social Work -

Monash University

Bachelor of Arts - Criminology And Sociology

Monash University
Lauren Wood