Caring and empathetic qualified social worker with 5 years of experience providing specialist support coordination to individuals with disabilities. Proven track record of successfully managing a complex case load of participants with varying needs to skillfully develop and implement funding and support plans which enable participants to achieve both short-term and long-term goals.
- Conducted and supported new staff to successfully complete onboarding requirements to commence support coordination role.
- Managed a four person team of support coordination staff. Including day to day consultation and practices, provided assistance around the escalation of high risk concerns and staff debriefing.
- Engaged in regular supervision with team of support coordination staff to promote reflective practice and professional development.
- Participated in case allocation and referral assessments with upper management and team lead staff.
- Engaged in performance management processes to build staff capacity to meet key performance indicators.
- Contributed to discussions within management space regarding opportunities for staff professional development and suggestions to improve internal policies to ensure most positive outcomes for both participants and staff.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Assisted participants with a wide range of disabilities to find specialised services and support in keeping with their NDIS plan goals and funding.
- Supported participants across many different service and system areas i.e. forensic, out of home care, hospital, school, aged car settings.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Developed and utilised substantial knowledge and skills to ensure that the person's goals are being achieved through advocacy and support.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Conducted thorough research, coordination and management to engage a range of supports to suit the participant's needs across multiple providers.
- Actively supported participants to connect with their communities and encouraged participation in both mainstream and community options.
- Documented case notes and reporting processes to demonstrate that internal Support and NDIS procedures are followed.
- Communicated professionally and responsively when working with external providers within complex care teams.
- Optimised positive outcomes for participants through dynamic advocacy and ensuring care team members, services are systems are held accountable in fulfilling support requirements.
- Demonstrated strong capacity to work independently in remote settings whilst also maintaining effective communication with management and broader team.
- Maintained strong administrative and record-keeping skills, ensuring adherence to privacy and confidentially legislation.
- Ensured completion, review and safeguarding of NDIS participant service agreements.
- Wrote comprehensive reports and supporting documentation to optimise evidence provided to the NDIA and to assist participants to meet their goals.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Transported clients to school, supervised contact appointments and/or family law court visits in both community and office based settings.
- Demonstrated respect, friendliness and capacity to build rapport with infants, children and adults to support successful visits.
- Completed dynamic and ongoing assessments of appropriate behaviours and engagement between children and family members during visits to ensure their utmost safety.
- Documented comprehensive visit case notes in accordance with agency policies and procedures.
- Certified Mental Health First Aid - 2023
- Certified Family Violence Multi-Agency Risk Assessment and Management (MARAM), Safe and Equal - 2023
- Full Australian Driver's License
- Current NDIS Worker Screening Check Exp 31/5/2026
To be provided upon request.