Lauren Alexander
Dairy Flat,NSW
Overview
16
16
years of professional experience
Work History
Mental Health Assistant
QLD Health
Ipswich, QLD
01.2011 - 01.2012
- Facilitated therapeutic activities to enhance patient engagement and mental wellness.
- Assisted in development and implementation of individualized care plans for diverse patient needs.
- Monitored patient behavior, documenting observations to inform treatment adjustments.
- Collaborated with multidisciplinary teams to ensure comprehensive support for patients' mental health goals.
- Provided crisis intervention and de-escalation techniques in high-stress situations to ensure safety.
- Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
- Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
- Contributed to a safe and supportive environment by adhering to facility policies and maintaining professional boundaries at all times.
- Assisted patients in setting attainable goals for themselves, reinforcing progress and celebrating achievements along the way.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Sales Assistant
Kmart
Ipswich, QLD
07.2007 - 07.2008
- Provided exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with sales team to develop effective promotional strategies and improve sales performance.
- Maintained product displays, optimizing visual merchandising to attract customers and boost sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Fielded customer questions to share information about products, availability, and pricing.
- Updated product displays regularly, keeping store appearance fresh and appealing.
Head Hostess
Magnetic Island Tropical Resort
Magnetic Island QLD
01.2005 - 09.2005
- Led daily operations by coordinating seating arrangements and managing guest flow.
- Trained and mentored new host staff, fostering teamwork and service excellence.
- Improved guest experience through effective communication and personalized service strategies.
- Collaborated with management to streamline reservation systems and optimize table turnover rates.
- Oversaw inventory of menus and promotional materials, ensuring all items were current and accessible to guests.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
Hostess Manager
The Wharf Gisborne - Ian Thorpe
Gisborne New Zealand
09.2001 - 09.2002
- Led team in optimizing guest seating arrangements to enhance flow and reduce wait times.
- Trained and mentored new host staff on customer service best practices, ensuring consistent service quality.
- Developed and implemented procedures for managing reservation systems, improving accuracy and efficiency.
- Coordinated with kitchen and serving staff to streamline communication during peak service hours.
- Oversaw daily operations, ensuring compliance with health and safety regulations throughout the restaurant.
- Implemented strategies that increased table turnover rates and optimized overall dining experience for guests.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
Picture Framer
Gisborne Art Gallery
Gisborne New Zealand
02.2002 - 08.2002
- Designed custom frames using diverse materials to enhance artwork presentation.
- Collaborated with clients to understand framing needs and recommend suitable solutions.
- Operated precision cutting tools and equipment to ensure high-quality frame production.
- Managed inventory of framing materials, ensuring timely replenishment and organization.
Organic Farm Hand
Willing Workers on Organic Farms NZ
New Zealand
04.2001 - 04.2002
- Cultivated organic crops using sustainable farming practices and techniques.
- Operated and maintained farm equipment to ensure optimal performance and safety.
- Managed pest control measures, applying organic solutions to protect crops effectively.
- Assisted in the planning and implementation of crop rotation strategies for soil health.
- Enhanced crop yield by utilizing natural pest control methods, reducing damage from insects and disease.
- Aided in planning seasonal planting schedules to maximize crop diversity and harvest efficiency.
Grape Picker
NZ Vinyards
New Zealand
08.2001 - 11.2001
- Harvested high-quality grapes, ensuring optimal timing for peak ripeness and flavor.
- Implemented best practices for sustainable harvesting methods, enhancing vineyard health over time.
- Maintained a clean and organized work environment, ensuring tools and equipment were properly stored and cared for after each use.
- Supported winemaking process by providing timely delivery of freshly picked grapes to production facility.
- Adapted quickly to variable weather conditions while maintaining consistent work pace and results during harvest season.
Front Desk Receptionist
Milford Sound Backpackers
Milford Sound New Zealand
05.2001 - 08.2001
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated appointment scheduling, optimizing time management for staff and clients.
- Maintained accurate records of visitor logs and inquiries to enhance operational efficiency.
- Assisted in training new reception staff, fostering a collaborative team environment.
- Responded promptly to client inquiries, providing information on services and policies effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Shop Supervisor
Global Treasures
Byron Bay, NSW
12.2000 - 04.2001
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members, fostering skill development and performance improvement.
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Coordinated workflow schedules, optimizing resource allocation for increased efficiency.
- Implemented best practices in customer service, improving client satisfaction ratings.
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Collaborated with upper management to establish goals and objectives for the store''s performance.
- Managed inventory control, cash control, and store opening and closing procedures.
Event Assistant
Ivory's Rock Conventions And Events
Ipswich, QLD
10.2000 - 12.2000
- Coordinated logistics for events, ensuring seamless execution and attendee satisfaction.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Developed event timelines, enhancing workflow and improving communication among team members.
- Assisted in budget tracking, ensuring financial resources were allocated effectively across events.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Contributed to positive event outcomes by promptly addressing issues or concerns from attendees or staff members.
- Promoted a safe environment at events through strict adherence to safety protocols and regulations.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Laser Light Shows
Oracle Laser Productions
Dee Why, NSW
01.1998 - 01.2000
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Promotions Team Member
Strongbow
Sydney, NSW
08.1999 - 11.1999
- Coordinated promotional events to enhance brand visibility and customer engagement.
- Developed and implemented marketing strategies to increase product awareness in target markets.
- Managed inventory for promotional materials, ensuring timely distribution and availability.
- Collaborated with team members to execute on-site promotions, driving customer interaction.
Lighting Designer
Live Crewing
Sydney, NSW
04.1997 - 07.1997
- Developed comprehensive lighting plans that maximized energy efficiency while achieving desired aesthetics.
- Evaluated emerging technologies in lighting design to implement innovative solutions in projects.
- Collaborated with design team to input fixture profiles, colors, effects, and movement for cues.
- Devised intricate cue sequences that synchronized seamlessly with soundtracks, elevating emotional impact and storytelling capabilities across diverse genres.
- Directed and facilitated procurement and installation of lighting equipment and elements.
- Increased overall production value with meticulous attention to detail in the execution of complex and dynamic lighting arrangements.
Bar Attendant
Balmain Hotel
Sydney, NSW
12.1996 - 05.1997
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Mixed and served beverages accurately following standard recipes and presentation guidelines.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted in inventory management, tracking stock levels, and placing orders as needed.
- Processed cash transactions swiftly and accurately, ensuring balanced registers at shift end.
- Checked ID cards and verified bar guests were of legal age.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Delivered food to customers at bar and tables.
Bar Attendant
Maloney's Hotel
Sydney, NSW
11.1996 - 01.1997
- Collaborated with team members to improve service efficiency during peak hours.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers and provided friendly, knowledgeable service.
- Processed payments for orders and provided customers with change.
- Engaged in suggestive selling and other sales techniques.
Lighting Designer
Craig Martin
Sydney, NSW
04.1996 - 12.1996
- Designed innovative lighting solutions for diverse events, enhancing visual impact and audience experience.
- Collaborated with production teams to create cohesive lighting designs that aligned with event themes.
- Managed installation of lighting equipment, ensuring safety standards and operational efficiency were met.
- Utilized advanced lighting software to conceptualize and visualize designs before execution.
- Conducted site inspections to assess lighting requirements and make necessary adjustments prior to events.
- Determined best lighting design and techniques according to location and situation.
- Delivered outstanding designs within tight deadlines, ensuring seamless transitions between scenes and smooth production runs.
- Championed a collaborative work environment that fostered open communication and creative problem-solving among team members, leading to consistently successful project outcomes.
Lighting Assistant
High Energy Lighting
Brisbane, QLD
08.1995 - 12.1995
- Assisted in setup and breakdown of lighting equipment for events, ensuring compliance with safety standards.
- Operated and maintained lighting control systems, enhancing overall event production quality.
- Collaborated with team members to execute lighting designs, adapting quickly to last-minute changes.
- Conducted routine inspections of lighting gear to ensure operational efficiency and reliability.
- Supported senior technicians in troubleshooting lighting issues, contributing to timely problem resolution.
- Organized inventory of lighting supplies, improving accessibility and reducing downtime during setups.
- Collaborated with the lighting team to execute creative visions for various productions.
- Optimized light distribution through careful selection and placement of rigging equipment.
- Adapted quickly to new technologies, incorporating cutting-edge innovations into existing workflows for improved results in the field of professional lighting assistance.
- Coordinated with other departments, such as audio and staging teams, to ensure seamless integration of all technical elements during events or productions.
- Increased audience engagement through impactful use of special effects like strobe lights, fog machines, and laser displays.
- Reduced potential hazards by troubleshooting issues promptly and effectively resolving any malfunctions within the lighting system.
- Provided support during live events, ensuring optimal lighting conditions throughout performances.
- Facilitated smooth transitions between scenes by executing rapid changes in light cues during live performances or recordings.
- Contributed to successful productions by assisting in setup and breakdown of complex lighting systems.
Lighting Assistant
Ivan J Simon (I J.S)
Bowen Hills, QLD
11.1995 - 11.1995
- Gained familiarity with a wide range of industry-standard software tools for programming and controlling advanced lighting systems.
- Assisted in designing custom light fixtures for unique production requirements, enhancing overall aesthetics.
- Ensured safety standards were met by conducting routine inspections and maintenance of all lighting equipment.
- Delivered exceptional customer service by working closely with clients to understand and fulfill their lighting needs for various events or productions.
- Demonstrated attention to detail while documenting essential information related to each project''s specific needs and requirements during pre-production planning stages.
- Assisted in setup and breakdown of lighting equipment for events, ensuring compliance with safety standards.
- Operated and maintained lighting control systems, enhancing overall event production quality.
- Collaborated with team members to execute lighting designs, adapting quickly to last-minute changes.
- Contributed to successful productions by assisting in setup and breakdown of complex lighting systems.
Education
Bachelor - Contemporary Music
Southern Cross University
NSW11.2003
Skills
- Case documentation
- Mental health awareness
- Professional boundaries
- Behavioral management
- Self-care strategies
Timeline
Mental Health Assistant
QLD Health
01.2011 - 01.2012
Sales Assistant
Kmart
07.2007 - 07.2008
Head Hostess
Magnetic Island Tropical Resort
01.2005 - 09.2005
Picture Framer
Gisborne Art Gallery
02.2002 - 08.2002
Hostess Manager
The Wharf Gisborne - Ian Thorpe
09.2001 - 09.2002
Grape Picker
NZ Vinyards
08.2001 - 11.2001
Front Desk Receptionist
Milford Sound Backpackers
05.2001 - 08.2001
Organic Farm Hand
Willing Workers on Organic Farms NZ
04.2001 - 04.2002
Shop Supervisor
Global Treasures
12.2000 - 04.2001
Event Assistant
Ivory's Rock Conventions And Events
10.2000 - 12.2000
Promotions Team Member
Strongbow
08.1999 - 11.1999
Laser Light Shows
Oracle Laser Productions
01.1998 - 01.2000
Lighting Designer
Live Crewing
04.1997 - 07.1997
Bar Attendant
Balmain Hotel
12.1996 - 05.1997
Bar Attendant
Maloney's Hotel
11.1996 - 01.1997
Lighting Designer
Craig Martin
04.1996 - 12.1996
Lighting Assistant
Ivan J Simon (I J.S)
11.1995 - 11.1995
Lighting Assistant
High Energy Lighting
08.1995 - 12.1995
Bachelor - Contemporary Music
Southern Cross University