Lauren Allen
Wishart,QLD
Summary
Administrative Assistant with several years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Knowledgeable Social Media Manager and Content Creator experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Beauty Therapist
Self Love Lounge
08.2019 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to a high standard
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on care processes and advised on further care and products.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Designed treatment packages for individual clients according to their personal needs.
- Followed up with customers to increase satisfaction with purchases and services.
- Maintained counter and display areas for cleanliness and organization.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Wrote and designed content for social media platforms
- Designed and facilitated in-salon workshops
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Demonstrated thorough knowledge of all salon products and services.
Freelance Visual Artist
Self Employed
01.2015 - 12.2019
- Ordered and maintained adequate supply of materials, supplies, and equipment.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Contributed to creative process through original ideas and inspiration.
- Implemented artistic vision to give art purpose and meaning.
- Created concept designs and sketches to develop images.
- Drew illustrations and concepts for visualization, presentation and development purposes.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Created custom drawings and paintings using fine oils, acrylics, and charcoal on high quality canvas.
- Exercised and demonstrated use and mastery of elements of design to meet goals.
- Researched industry trends and evaluated competitive pieces to enhance creativity and gather fresh ideas.
- Met aesthetic and technical criteria to complement design usability and enhance functionality with attractive layouts.
- Managed technological considerations to transform and manipulate artwork.
- Developed art and design concepts.
- Created commissioned artwork for organizations and private clients.
- Worked with clients to understand desired outcomes and requirements.
- Managed creative process from concept to completion for various art projects.
- Produced sketches and drafts to refine artwork before completion.
- Designed and executed original artwork for various private and corporate clients.
- Selected and purchased materials for art projects.
- Built and maintained working relationships with clients.
Retail Assistant
Cotton On Kids
11.2013 - 06.2015
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Administrative Assistant
NRA Collabortative
01.2013 - 08.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Gallery Assistant Intern
Lismore Regional Art Gallery
09.2010 - 12.2012
- Engaged in hands-on training with gallery's curatorial team to advance curatorial skills in real-world setting.
- Developed gallery operations, customer service and marketing skills to enhance gallery management knowledge.
- Guided gallery visitors through facility and delivered engaging talks on exhibitions to stimulate interest and facilitate sales.
- Photographed and catalogued diverse works to prepare for upcoming exhibitions.
- Monitored inventory of gallery operations supplies and replenished items to maintain required stock.
- Created and enriched online gallery listings to draw international interest and promote works for sale.
- Moved and handled various types of artwork with exceptional care, following all requirements.
- Moved and handled various types of artwork with exceptional care, following all requirements.
- Networked at creative events to identify new talent and artistic works in local areas.
- Actively engaged with all stakeholders during events by tracking attendance, supervising volunteer staff and welcoming guests.
- Wrote and reviewed grant proposals, journal articles and blog posts.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Education
Diploma - Make-Up Artistry
The Australian Academy of Cinemagraphic Makeup
Brisbane, QLD02.2019
Diploma - Beauty Therapy
Nuvocca College
Brisbane, QLD11.2017
Diploma - Marketing
Martin College
Brisbane, QLD2015
Post Graduate Studies - Visual Arts (Studio Practice & Art History)
Open Universities
2014
Diploma - Business And Management
Martin College
Brisbane, QLD2014
Bachelor of Arts - Visual Arts
Southern Cross University
Lismore, NSW05.2013
Skills
- Customer Preferences
- Social Media Platforms
- Customer Consultations
- Sales Expertise
- Time Management
- Organizational Systems
- Adaptability and Flexibility
- Outstanding Client Retention
- Team Collaboration
- Quality Assurance
References
Olivia Miller
Operations Manager
Millertech
0402273464
Clare Keegan
Logistics Coordinator
Universal Store
0449900564
Kezia Geddes
Gallery Currator
Lismore Regional Gallery
02 66222209
Timeline
Beauty Therapist
Self Love Lounge
08.2019 - Current
Freelance Visual Artist
Self Employed
01.2015 - 12.2019
Retail Assistant
Cotton On Kids
11.2013 - 06.2015
Administrative Assistant
NRA Collabortative
01.2013 - 08.2013
Gallery Assistant Intern
Lismore Regional Art Gallery
09.2010 - 12.2012
Diploma - Make-Up Artistry
The Australian Academy of Cinemagraphic Makeup
Diploma - Beauty Therapy
Nuvocca College
Diploma - Marketing
Martin College
Post Graduate Studies - Visual Arts (Studio Practice & Art History)
Open Universities
Diploma - Business And Management
Martin College
Bachelor of Arts - Visual Arts
Southern Cross University
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