Lauren Allen
Summary
www.linkedin.com/in/lauren-allen-b81121289
I have been working as a customer service representative since October 2023, I've also been doing processing work along with taking calls for general enquiries. I would like to explore a role in data verification and build on my skills as I've really enjoyed working on Data Verification.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Datacom
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Data Verification
- Photo Cropping
- Assessing Passport applications
Home Care Assistance
Anglicare SA
03.2022 - 10.2023
- Helping support the aging population
- Supporting the client with helping keep their house cleaning
- Assisting with shopping for the client.
Kitchen hand
Settler's Tavern
07.2014 - Current
- I help keep the kitchen clean
- I help with food preparation
- I'm very reliable
- I'm always early to my shifts.
Education
Ingle farm East Primary School
Valley View Secondary School
NotSchool Australian Pilot in SA/ Open Access
Skills
- Data Entry- Data Verfication
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Payment Processing
- Google Suite
- Call Management
Certification
- Cert 1 and 2 in Hospitality
- Cert 3 in Age Care
- First aid certificate
Timeline
Customer Service Representative
Datacom
10.2023 - Current
Home Care Assistance
Anglicare SA
03.2022 - 10.2023
Kitchen hand
Settler's Tavern
07.2014 - Current
Ingle farm East Primary School
Valley View Secondary School
NotSchool Australian Pilot in SA/ Open Access
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