Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Lauren Anderson

Raceview,QLD

Summary

Highly motivated and experienced Occupational Therapist passionate about ensuring successful outcomes for the team and clients. Demonstrated experience leading teams, supporting clients in achieving their goals and building long lasting professional relationships. Highly efficient and attentive to detail, time management and multi-tasking drawing on prior experience in leadership and business management.

Overview

21
21
years of professional experience

Work History

PROPRIETOR

LS Therapy
05.2023 - Current
  • Developed a loyal client base of 40+ by consistently delivering exceptional service and cultivating long-term relationships.
  • Cultivated and strengthened lasting client relationships using strong conflict resolution and dynamic communication skills.
  • Fostered strong relationships with key industry stakeholders to establish beneficial collaborations for successful client outcomes.
  • Provided high level assessment, evidence based, ethical and client centred intervention and goals with regular evaluation to ensure successful outcomes.
  • Administration tasks; including invoicing, emails, phone calls, scheduling, case notes, collaboration with stake holders including families, teachers, childcare educators, inclusion support, the NDIS, Centrelink, My Aged Care, Child Safety, Case managers, hospital staff, other involved
  • Ensured knowledge was current and evidence-based by engaging in regular professional development and staying up to date with the latest NDIS, OTA and AHPRA procedures, policies and guidelines.
  • Analysed market trends to identify opportunities for expansion and diversification in the industry.
  • Developed and managed relationships with vendors and suppliers.
  • Improved company reputation by consistently delivering top-quality service while maintaining excellent customer support.
  • Managed finances, budgeting, and forecasting to optimise business growth and profitability.
  • Enhanced productivity by streamlining workflows and optimising daily processes within business operations.
  • Continually assessed risks associated with business's operation; implemented mitigation plans accordingly.
  • Streamlined business operations for improved efficiency with implementation of new management techniques.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Promoted business via social media to generate leads and maximise brand identity.

OCCUPATIONAL THERAPY TEAM LEADER

Neta Care
11.2021 - 05.2023
  • Managed a team of 9+ culturally diverse employees with respect and consideration for various cultural, spiritual and ethnic backgrounds
  • Oversaw a team of 30+ allied health clinicians, 4 allied health assistants, and 6+ allied health administration
  • Oversaw services provided to ensure quality standards are met in accordance with the clients' needs
  • Assigned caseloads to staff considering needs/skills and passions
  • Provided weekly supervision, senior OT meetings and completed the lengthy supervision requirements for international occupational therapists to gain AHPRA registration
  • Managed overtime and leave approvals
  • Consulted with staff regarding what may be defined as unacceptable risks
  • Ensured staff were familiar with the requirements of policies and procedure changes and updates
  • Planed and lead regular meetings with team to discuss issues/updates regarding clients or the business, including case clinics
  • Identified, developed and implemented solutions to resolve issues, collaborating with upper management as required
  • Ensured staff were meeting professional standards, including CPD requirements, professional registration requirements, KPI requirements, annual performance reviews, etc.

SENIOR OCCUPATIONAL THERAPIST

Allied Health Place
01.2020 - 01.2021
  • Single handily developed the occupational therapy role and team within an allied health service from scratch; tasks included, created case note templates, report templates, purchased resources and assessments, staff recruitment, and high levels of advocacy for the profession, and needs of the clients.
  • Led workshops for colleagues on emerging occupational therapy practices, encouraging continued professional development within the department.
  • Implemented home modification and assistive technology recommendations, enabling greater safety and autonomy for patients in their living environments.
  • Provided ongoing education to family members and other supports regarding patient care techniques, fostering a supportive home environment for recovery.
  • Developed client-centred therapy plans for clients, resulting in increased functional independence.
  • Facilitated group therapy sessions for improved social skills and community integration among participants.
  • Managed 30+ caseloads efficiently, ensuring timely documentation and communication with team members.
  • Established strong rapport with clients by demonstrating empathy, patience, and understanding of their unique challenges.
  • Collaborated with interdisciplinary team members to provide comprehensive client care and support.
  • Mentored junior therapists, contributing to their professional growth and development.
  • Collaborated with universities and participated in student placement, mentoring and assessment.
  • Provided interventions and treatments to improve patient abilities to perform daily activities, manage symptoms and prevent injury.
  • Oversaw clients with a diverse range of cultural, ethnic and spiritual backgrounds, ensuring all clients' needs were met, providing guidance where needed
  • Collaborated with Executive Health Officer (EHO) and HR to plan for current staff development needs and hiring of appropriate staff, subcontractors and specialists
  • Reported to the EHO on a weekly basis. Topics included; effectiveness of entry and referral processes, the occupational therapy team's performance, needs and goals, recommend changes for service delivery improvement
  • Monitored reports and communicated concerns or issues to EHO
  • Managed a caseload of clients ranging in various diagnoses, age groups and funding models including NDIS, work cover, Medicare, Private Health and My Aged Care
  • Other tasks as directed.

SENIOR TECHNOLOGY OFFICER

Enterprise Hosting and Directories - QLD Health
01.2009 - 01.2019
  • Delivered end to end IT support to QLD Health employees state wide
  • Project management, change management and risk management
  • Troubleshooting and problem solving complex IT problems
  • Created documentation and trained staff on new processes
  • Supported customers in line with QLD Health's core values and code of conduct
  • Competent in navigation and utilisation of QLD Health computer systems and programs.

RESTAURANT MANAGER

McDonalds Family Restaurant
01.2004 - 01.2006
  • Responsible for overseeing the day to day management of the store
  • Rostering - including training all assistant managers on how the rostering system works
  • Ordering - including training first assistants in the ordering process
  • Analysed all month end reporting and produce action plans
  • Responsible for development of junior and senior managers
  • Conducted management performance reviews
  • Responsible for all planning of Full Operation Reviews (FOR)
  • Project lead for store shut down activities relating to store renovations
  • Responsible for all recruitment
  • Developed and implemented training plan for bulk hiring processes
  • Responsible for labor control ensuring always kept under 12%
  • Responsible for merchandising across the stores
  • Responsible for Profit & Loss control
  • Responsible for scheduling all maintenance tasks for equipment
  • Developed social, enthusiasm, OH&S and fundraising committees
  • Coordinated all management and crew meetings and social events

Education

Bachelor of Occupational Therapy -

GRIFFITH UNIVERSITY
Southport, QLD
12.2019

Skills

  • Effective communication and engagement
  • Leadership and guidance
  • Building and maintaining professional relationships
  • Organisation, flexibility and time management
  • Honest, reliable and committed
  • Strong work ethic and initiative
  • Strong knowledge of Allied Health services and their delivery in a community and in-clinic healthcare context
  • Teamwork and Collaboration

Accomplishments

  • Professional documentation; reports, referral letters, recommendation letters, case notes
  • Providing support to clients with preparation of NDIS applications, Centrelink, and Medicare documentation
  • Supporting the organisational direction and culture of the business including adopting the nurtured heart approach, and supporting and organising team building events and fundraisers
  • Competent in navigation and utilisation of scheduling, reporting, assessment, and communication programs; Square, Microsoft Office suite, Pearson Clinical and Zoom
  • Manage all customer compliments and complaints locally and via head office
  • First point of contact for all escalations locally
  • Ensure 100% compliance with council regulations for food safety
  • Responsible for Local Store Marketing (LSM) engaging with sporting teams and schools, distributing encouragement awards, McHappy day events and vouchers
  • Responsible for ensuring store ICT requirements were met
  • Engage with head office and Metro managers to bring ideas back to regional stores with latest technology for equipment, software and store designs
  • Introduced McCafe and MFY technology in 3 McDonalds stores
  • Achieved 3 consecutive years of AAA rating for 3 McDonalds stores
  • Project managed operational shut down of Albury McDonald store for Major renovations
  • Youngest McDonalds Restaurant Manager in 2006
  • Responsible for overseeing the day to day management of the store
  • Rostering - including training all assistant managers on how the rostering system works
  • Ordering - including training first assistants in the ordering process
  • Analyse all month end reporting and produce action plans
  • Responsible for development of junior and senior managers
  • Conduct management performance reviews
  • Responsible for all planning of Full Operation Reviews (FOR)
  • Project lead for store shut down activities relating to store renovations
  • Responsible for all recruitment
  • Develop and implement training plan for bulk hiring processes
  • Responsible for labour control ensuring is always kept under 12%
  • Responsible for merchandising across the stores
  • Responsible for Profit & Loss control
  • Responsible for scheduling all maintenance tasks for equipment
  • Developed social, enthusiasm, OH&S and fundraising committees
  • Coordinate all management and crew meetings

References

  • Sarah Ransley, Netacare, 0407 753 879
  • Candice Rea, Operations Manager QLD Health & McDonalds supervisor, 0407 598 774, Candice.rea@health.qld.gov.au

Timeline

PROPRIETOR

LS Therapy
05.2023 - Current

OCCUPATIONAL THERAPY TEAM LEADER

Neta Care
11.2021 - 05.2023

SENIOR OCCUPATIONAL THERAPIST

Allied Health Place
01.2020 - 01.2021

SENIOR TECHNOLOGY OFFICER

Enterprise Hosting and Directories - QLD Health
01.2009 - 01.2019

RESTAURANT MANAGER

McDonalds Family Restaurant
01.2004 - 01.2006

Bachelor of Occupational Therapy -

GRIFFITH UNIVERSITY

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