Lauren Apitz
Manly West,QLD
Overview
2026
2026
years of professional experience
Work History
Office Manager / Sales Supervisor
HH & RR Services
2020 - Current
- Directed daily office operations to ensure effective workflow among all departments.
- Enhanced organizational effectiveness by developing and implementing new administrative procedures.
- Mentored support staff while supervising their tasks to drive performance improvement.
- Maximized executive productivity by overseeing meeting scheduling and coordination.
- Reduced waste through improved inventory management processes and resource allocation.
- Evaluated office workflows, pinpointing areas for enhancement and applying strategic solutions.
- Upheld compliance with corporate policies, maintaining professionalism in the workplace.
- Handled client inquiries effectively, delivering outstanding customer service through various communication channels.
Account Manager
Groupon Australia
07.2011 - 12.2015
- Identify opportunities and develop strategy to maximize revenue / profit on the Scoopon QLD website
- Present business / sales strategy to Sales Manger for sign off prior to execution
- Present weekly and monthly forecasts to Sales Manager for sign off
- Attend management meetings and present the QLD sales performance against budget and make recommendations as required to ensure future success
- Identify new suppliers./products desirable to the Scoopon customer base
- Build relationships and negotiate deals with a range of suppliers
- Articulate brand story, marketing position and a 'whats in it for them' story for suppliers
- Negotiate supplier contracts involving intake margin, volume rebates, settlement discounts, exclusively and distribution agreements
- Proactively seek additional suppliers and sales channels
- Manage relationships with existing clients
- Achievements
- Introduced new deal concept to business that paved the way for a $10K per month Nationally (Injectable Fillers)
- Achieved Top 15 each month for Deal Concepts Nationally (70 reps)
- Achieved Top Performer for Customer Service Consistently
Account Manager
Scoopon
09.2010 - 03.2011
- Identify opportunities and develop strategy to maximize revenue / profit on the Scoopon QLD website
- Present business / sales strategy to Sales Manger for sign off prior to execution
- Present weekly and monthly forecasts to Sales Manager for sign off
- Attend management meetings and present the QLD sales performance against budget and make recommendations as required to ensure future success
- Identify new suppliers./products desirable to the Scoopon customer base
- Build relationships and negotiate deals with a range of suppliers
- Achievements
- Recognised for New Top Performer
- Recognised for Outstanding Customer Service
Account Executive
Sensis Yellow Pages
09.2004 - 09.2010
- Company Overview: Sensis, Australia's No.1 information and search network.
- Managed a $3 million turnover in Sales per annum.
- To maintain revenue, and revenue sources by using effective sales techniques to sell advertising packages to customers
- Responsible for prospecting new business and achieve sales targets
- Responsible for building relationships with customers, external organisations and internal stakeholders
- Responsible for building brand and company awareness in the communities they operate in
- Responsible for exceeding customer expectations in customer service & delivery
- Responsible for building and delivering a total value-add solution to each customer
- Responsible for building and implementing account management plan for customers
- Responsible for presenting well-developed forecast for canvasses
- Responsible for submitting weekly activity reports and contact plan
- Responsible for documenting progress to target reports
- Achievements
- Recognised for highest Increased Nett – 20.4%
- Recognised for Outstanding Customer Service
Executive Sales
Russo Institute of Technology
07.2002 - 10.2004
- Company Overview: The Russo Institute of Technology enjoys a very high profile in Brisbane. Established in 1979, Russo has become the largest privately owned education provider in South East Queensland.
- Managed a $1.5 million turnover in Sales per annum.
- Assist Managing Director and General Manger in sales budgeting and pricing
- Liaise with Management team to establish annual Marketing plan
- Report market condition trend
- Interview all prospective clients
- Maintain documentation as required in accordance with policy/practice
- Analyse market and customer potential for sales
- Co ordinate all promotional and marketing events
- Cross selling The Russo Group Services including, Sarina Russo Job Access, Russo Corporate Training, Russo Recruitment
- Achievements
- Recognised as Top Achiever for Sales within 6 weeks of starting
- Achieved 30% increase on last years sales budget
Recruitment Consultant
Sarina Russo Job Access
10.2002 - 07.2003
- Market Development/Analysis
- Cold Calling
- Client Visits / Presentations
- Cross selling “The Russo Group” as a complete package
- Reverse Marketing Clients
- Relationship Management
- Marketing e-mail & paper
- Prepare & Present Client Proposals
- Implement strategies to serve both clients and candidates ensuring quality of service
- Fill jobs with focus on fill rates and margin maximisation.
- Candidate management, including interviewing.
- Achievements
- Achieved Top 2 Nationally in Job Placement
Recruitment Consultant / Upper Mt Gravatt Office
Mission Australia Mission Employment
07.2001 - 10.2002
- Collate and distribute Information Packs
- Develop and implement marketing strategies through cold canvassing potential businesses, newspaper advertisements, employer social contacts
- Maintain ongoing relationships with new and existing businesses
- Assist in running work place training programme for long term unemployed in marketing to prospective employees interview techniques
- Obtain and clarify vacancy information with employer
- Confirm Mission Employment vacancy processes, level of services and expectations
- Prepare short lists of suitable candidates for screening
- Maintain Mission Employment database with new and existing clients
Recruitment Consultant / Retail Unit
Mission Australia / Mission Employment
08.2000 - 07.2001
- Facilitate aptitude testing sessions on a weekly basis and interview individual candidates
- Liaise with Coles Human Resources Personnel, schedule interview time and obtain feedback on interviewees
- Maintain Mission Employment Retail Database in updating records and ensuring accurate data is retained
- Provide clients with the opportunity to be matched with identified vacancies, to gain employment and or further education and training
- Assess clients needs and experience to match them to a vacancy and direct clients to self help services
- Assist clients in resume and job interview preparation
- Prepare short lists of suitable candidates for screening to enable referral to employers for vacancies
- Liaise with Centrelink, employers, Tafes and other providers to ensure relevant information is available from these services to clients
Administrative Officer
Mission Australia / Mission Employment
02.2000 - 08.2000
- Organisation of Reception and General Enquires
- Administrative Support to Service Managers
- Assist Placement Officers in job matching and pre screening applicants for vacancies
- Assist clients in resume and self-help services
- Purchasing and Finance budgets
- Communications & Marketing
- Compliance with Legislation and Mission Australia Policies and Procedures
Library Managers Secretary Mt.Gravatt/Queensland College of Art Campuses
Griffith University
03.1999 - 02.2000
- Scheduling meetings
- Catering for functions and managers meetings
- Maintaining managers diary
- Managing the correspondence in and out of the managers office
- Taking routine telephone calls
- General office duties such as filing, ordering supplies, mailing, petty cash
- Typing correspondence and staff evaluations
- Collating statistics for Lending Supervisor
- Collating and inputting staff budget (Excel spreadsheet)
- Data entry of geographic locations web research (Filemaker pro)
- Web page data entry of artists curriculum vitae’s
Education
Senior Certificate - undefined
Sunnybank State High School
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
Timeline
Account Manager
Groupon Australia
07.2011 - 12.2015
Account Manager
Scoopon
09.2010 - 03.2011
Account Executive
Sensis Yellow Pages
09.2004 - 09.2010
Recruitment Consultant
Sarina Russo Job Access
10.2002 - 07.2003
Executive Sales
Russo Institute of Technology
07.2002 - 10.2004
Recruitment Consultant / Upper Mt Gravatt Office
Mission Australia Mission Employment
07.2001 - 10.2002
Recruitment Consultant / Retail Unit
Mission Australia / Mission Employment
08.2000 - 07.2001
Administrative Officer
Mission Australia / Mission Employment
02.2000 - 08.2000
Library Managers Secretary Mt.Gravatt/Queensland College of Art Campuses
Griffith University
03.1999 - 02.2000
Senior Certificate - undefined
Sunnybank State High School
Office Manager / Sales Supervisor
HH & RR Services
2020 - Current