Lauren Barbera
PORT KENNEDY,Western Australia
Summary
I bring over 14 years of experience in Customer Service, Event Management and Administration to the table. I have a proven track record of being able to work both independently and as part of a team. I am skilled in setting and achieving professional goals, as well as building new connections. My background includes managing customer service across various platforms such as phone, email, and in-person interactions. Additionally, I am proficient in social media management, particularly in using Facebook Meta Business Suite. I am also skilled at using Microsoft Office, Canva and Adobe Acrobat.
Overview
14
14
years of professional experience
Work History
Event Manager
Street Hassle Events
Rockingham, WA
11.2017 - 06.2024
- Supervised staff and delegated tasks to maintain positive, productive administrative operations
- Streamlined event planning processes by implementing efficient project management strategies.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Generated ideas to enhance and expand current event offerings.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Supervised and trained staff on product knowledge and customer service.
- Automated manual processes, significantly reducing time spent on data entry tasks.
Personal Assistant & Event Officer
Street Hassle Events
Secret Harbour, WA
07.2011 - 10.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Facilitated clear communication between all parties involved in the planning process through regular meetings and progress updates.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Displayed absolute discretion at handling confidential information.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
Customer Service Representative
Alinta Assist
Perth, WA
07.2010 - 07.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Diploma Of Event Management - Event Management
West Coast Institute of Technology
Perth, WA07.2013
HLTAID014 Provide Advanced First Aid -
Ikit First Aid
Rockingham, WA03.2013
Diploma Of Business Management - Business
Skills Strategy RTO
Mandurah, WA11.2012
High School Diploma -
Warnbro Community High School
Warnbro, WA12.2007
Skills
- Customer service skills
- Graphic Design & Marketing
- Social Media Management
- Microsoft Office Suite
- Dedicated Team Player
- Data Collection
- Tech-Savvy
- Social media knowledge
- Business Administration
- Positive and upbeat
References
Sharee Glover
Administration Officer - Events & Permits
City of Rockingham
Phone: 08 9528 0449
Email: Sharee.Glover@rockingham.wa.gov.au
Brad Dean
Director | Ward & Ilsley
Phone: 08 9535 5900
Email: Brad@wardandilsley.com.au
Donna Bates
Strategic Planner
Phone: 0435 718 193
Email: donna@donnabates.com
Timeline
Event Manager
Street Hassle Events
11.2017 - 06.2024
Personal Assistant & Event Officer
Street Hassle Events
07.2011 - 10.2017
Customer Service Representative
Alinta Assist
07.2010 - 07.2011
Diploma Of Event Management - Event Management
West Coast Institute of Technology
HLTAID014 Provide Advanced First Aid -
Ikit First Aid
Diploma Of Business Management - Business
Skills Strategy RTO
High School Diploma -
Warnbro Community High School