Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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LAUREN BARBOUR

LAUREN BARBOUR

Northcote,VIC

Summary

Dependable and motivated sales individual with 5 years of experience in fast-paced retail environments and 1 year cafe experience.


Consistent positive interactions with customers and quick responses to their needs/requests have resulted in becoming a top performer in the region for current role. Other key strengths include processing transactions, handling cash, resolving customer complaints and and maintaining an organised work environment.


Friendly and efficient professional ready to help achieve team goals.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate (Casual)

LIDS
01.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly pricing items and arranged according to company style guidelines.
  • Meet or exceed company KPI's in both individual and team statistics; store conversion, add on sales, customisations through embroidery.
  • Open/Close store as main key holder.

Retail Sales Associate (Casual)

NBA Melbourne
07.2023 - 01.2024
  • Generate sales by providing excellent customer service to 1000+ daily customers.
  • Meet or exceed individual statistics depending on store role for day; greet customers, work youth section, process sales at till etc.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Social Media & Content Assistant (Full-Time)

Graham Tiso LTD
10.2020 - 05.2023
  • Create, manage and schedule multiple social media platforms including Facebook, Instagram and TikTok ensuring consistent brand voice and message.
  • Boosted engagement rates by 10% with creation of compelling and unique content.
  • Provide authentic customer service to build and sustain positive, lasting relationships directly with customers online.
  • Analysed performance metrics to identify areas for improvement and optimise social media campaigns.

Front of House Server

Urban Angel Cafe
10.2019 - 09.2020
  • Warmly welcome guests, manage reservations and seating arrangements to ensure pleasant customer experience with minimal waiting times for approximately 15 tables.
  • Contributed to team efficiency by promptly clearing, cleaning and resetting tables for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs and dietary requirements.
  • Enhanced customer satisfaction by developing relationships with both regular and new customers.

Education

Bachelor of Arts - Photography

Edinburgh Napier University
UK
01.2020

Bachelor of Arts - Photography (Semester Abroad)

Ryerson University
Toronto, Canada
05.2019

Skills

  • Exceptional customer service and interpersonal skills
  • Effective team player, can successfully work independently or as part of group
  • Strong written and verbal communication skills with great attention to detail
  • Proactive and can efficiently multi-task during peak periods
  • Extremely confident with POS systems and cash handling
  • Exceptional grooming and professional appearance
  • Friendly with strong work ethic
  • Willingness to learn

Additional Information

  • Responsible Serving of Alcohol Certificate - Victoria
  • Working Holiday Visa (Year 2)
  • Victorian Driving Licence


Timeline

Retail Sales Associate (Casual)

LIDS
01.2024 - Current

Retail Sales Associate (Casual)

NBA Melbourne
07.2023 - 01.2024

Social Media & Content Assistant (Full-Time)

Graham Tiso LTD
10.2020 - 05.2023

Front of House Server

Urban Angel Cafe
10.2019 - 09.2020

Bachelor of Arts - Photography

Edinburgh Napier University

Bachelor of Arts - Photography (Semester Abroad)

Ryerson University

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LAUREN BARBOUR