Summary
Overview
Work History
Skills
Accomplishments
Affiliations
Certification
References
Timeline
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Lauren Bartlett

Ashmore,Queensland

Summary

Dependable Supervisor and Team Leader with track record of success in field, attention to detail and proactive mindset. I seek opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excel at multitasking in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor

Skypoint - Coast Entertainment
Surfers Paradise, QLD
03.2021 - Current
  • Directed and supervised a team of 15 - 20 employees in daily operations.
  • Monitored employee productivity to provide constructive feedback and training.
  • Complied with company policies, objectives and communication goals.
  • Reviewed completed work to verify consistency & quality.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Assessed company operations for compliance with safety standards.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Worked closely with operations management as well as team members to ensure balance between both areas.
  • Completed daily reports

Supervisor/ Cruise Coordinator

Wyndham & Sea World Cruises
Gold Coast, QLD
09.2018 - 01.2021
  • Ensured daily cruises operated at highest level of quality, standards and professionalism.
  • Managed a daily team of 5 - 10 employees.
  • Held close communication with the reservation/ bookings team.
  • Organised seating & table plans for upto 21 cruises per week.
  • Worked closely with the kitchen team in regards to cruise catering.
  • Upket stock levels, rotation and ordering.
  • Managed rostering, working with team availabilities and sick calls.
  • Maintained high levels of vessel cleanliness.
  • Focus on the team and a happy working environment.

Skills

  • Staff Management
  • Goal-Oriented
  • Training and mentoring
  • Eye for detail
  • Self motivated

Accomplishments

  • Employee of the year 2019 and 2020
  • Nominated for leadership awards 2021,2022,2023
  • Safety award 2024

Affiliations

I'd best describe myself as an easy going mother of two. I set high standards but like to keep life fun and interesting. In my free time you'd find me out and about in the clearance section of Kmart, having a nice lunch by the beach or cleaning anything I can with my pressure washer.

Certification

  • Current First aid & CPR

References

Kelly Smart - Skypoint Events Supervisor, Guest services & Food and Beverage Team Leader.

0487693817

Kellysmart9@gmail.com

Antonio Pires - Former Skypoint Operations Manager 2015-2023

antoniovaleriopires@gmail.com

Timeline

Supervisor

Skypoint - Coast Entertainment
03.2021 - Current

Supervisor/ Cruise Coordinator

Wyndham & Sea World Cruises
09.2018 - 01.2021

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Lauren Bartlett