Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
Hi, I’m

Lauren Bates

Duncraig,WA

Summary

Reliable worker with 6 years of experience in the hospitality industry in a wide variety of venues. Demonstrated expertise in beverage mixing and service, customer service and satisfaction. Strong focus on collaborating with team members, adapting to different situations, and consistently delivering high-quality outcomes. Skilled in providing exceptional service, effectively managing high-pressure scenarios, and maintaining a clean and organized workspace. Recognized for reliability, flexibility, and exceptional multitasking abilities.

Overview

6
years of professional experience
3
Certification

Work History

Royal Hotel Randwick

Bartender
05.2022 - 08.2024

Job overview

  • Verified drinking age requirements of customers by carefully reviewing photo identification
  • Served high customer volumes during special events, nights, and weekends.
  • Prepared garnishes by evenly slicing and pitting fruits
  • Delivered food and cocktails to customers at tables
  • Made cocktails during happy hour times
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Carine Cuisine

Deli Worker
04.2021 - 02.2022

Job overview

  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Greeted customers at counter to fulfill requests and answer questions
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
  • Received payment via cash, check, card or mobile payment and processed promptly.

HUNGRY JACKS JOONDALUP

Front & Back Employee
03.2019 - 04.2021

Job overview

  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
  • Worked effectively in fast-paced environments.
  • Counted till at beginning of shift to confirm correct starting total
  • Serviced bathroom by cleaning surfaces and replacing soap
  • Answered questions about store policies and addressed customer concerns
  • Prepared food and drinks while following safe food handling procedures
  • Worked with POS system to place orders, manage bills and handle complimentary items

Mochachos Warwick

Cashier
08.2018 - 02.2019

Job overview

  • Have product knowledge and memorise what was in each item of the menu
  • Possess telephone etiquette and know what to do when getting an order via phone

WDNA

Umpire
04.2017 - 08.2018

Job overview

  • Inspected sporting equipment for compliance with safety and event regulations
  • Verified accuracy of score calculations before winners were announced
  • Stayed composed and professional in high-pressure and emotionally-charged situations with coaches and players

Education

University of New South Wales
Sydney, NSW

Bachelor of Engineering from Photovoltaic And Solar Energy
11-2027

Skills

  • Strong multitasking
  • Customer service
  • Team player attitude
  • Fast and efficient service worker
  • Organized multi-tasker
  • Quick thinking
  • Assertiveness
  • Outgoing personality
  • Memory retention

Certification

Responsible Service of Alcohol (New South Wales)

TCP Training, 03/2022


Responsible Service of Alcohol (Western Australia)

EOT, 01/2025


SITHFAB025 Prepare and Serve Espresso Coffee

CBD College, 06/2024


SITXFSA005 Use Hygienic practices for food safety.

CBD College, 06/2024

Availability
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sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeInternship

Timeline

Bartender

Royal Hotel Randwick
05.2022 - 08.2024

Deli Worker

Carine Cuisine
04.2021 - 02.2022

Front & Back Employee

HUNGRY JACKS JOONDALUP
03.2019 - 04.2021

Cashier

Mochachos Warwick
08.2018 - 02.2019

Umpire

WDNA
04.2017 - 08.2018

University of New South Wales

Bachelor of Engineering from Photovoltaic And Solar Energy

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Lauren Bates