Lauren Bell
Perth,Australia
Summary
Dedicated and results-driven individual known for high productivity and efficient task completion. Skilled in regulatory compliance, application processing, and exceptional service. Excel in communication, problem-solving, and adaptability, ensuring smooth efficient processes and stakeholder satisfaction. I consider myself an extremely organized, well-spoken, and adaptive individual; thriving under pressure while consistently maintaining company standards.
Overview
11
11
years of professional experience
Work History
Licensing Officer
DEMIRS WA Government
Perth, WA
07.2024 - Current
- Processed licensing applications in accordance with government regulations and policies.
- Reviewed documentation for compliance with legal and regulatory standards.
- Coordinated with stakeholders to clarify licensing requirements and resolve issues.
- Assisted in developing training materials for new staff on licensing protocols.
- Communicated effectively with internal teams regarding policy changes and updates.
- Investigated complaints from customers regarding denial or delay of licensure requests.
- Conducted background checks on applicants to ensure compliance with relevant laws and regulations.
Administrative Officer
Arc Infrastructure
Perth, WA
01.2024 - 06.2024
- Maintained accurate filing systems for confidential documents and records.
- Implemented office procedures to enhance operational efficiency and organization.
- Monitored office equipment maintenance and coordinated repairs as needed.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
Administration Officer
Eyre Business
Perth, Australia
12.2023 - 01.2024
- Provide general administrative support to the Director / Owner of Eyre Business
- Conducting research to support a tender application to the South Australian Government for funding.
- Supporting the Director / Owner to complete a complex spreadsheet for the tender application.
Waitress
Crowne Plaza
Aberdeen, Scotland
06.2021 - 12.2021
- Responsible for serving and clearing food.
- Beverage service both bar and table
- Focusing on great customer service
- Handling cash and credit card payments
- Work collaboratively with other team members.
- Working in a COVID safe environment
Relief Playworker
Playgroup
Aberdeen, Scotland
01.2020 - 04.2020
- Supervising large groups of vulnerable children in outdoor and indoor activities
- Assisting other staff with fun and educational programs.
- Working to strict protocols in support of a safe and engaging environment.
- Liaison with carers and families
- Keep up to date with HSE / First Aid, Working with Children and Food Regulations.
Waitress
Lasan Restaurant
Aberdeen, Scotland
09.2018 - 07.2019
- Responsible for serving and clearing food.
- Beverage service both bar and table
- Focusing on great customer service
- Handling cash and credit card payments
- Working in a COVID safe environment
Product Sales Representative
Avon
Aberdeen, Scotland
01.2014 - 06.2017
- Engaged customers to understand product needs and preferences.
- Trained new sales representatives on product knowledge and sales techniques.
- Generated leads through cold-calling, email campaigns, and other marketing initiatives.
- Demonstrated product features and benefits to enhance customer experience.
Education
BA (Hons) - International Business Management
Robert Gordons University
Aberdeen12.2023
IBM (6 month study abroad course)
Humber University
Toronto, CanadaSkills
- Stakeholder coordination
- Training development
- Customer service
- Licensing compliance
- Time management
- Team collaboration
- Industry awareness
- Data entry
- Analytical skills
- Proficient in various different softwares
- Critical thinking
- Multitasking
- Continuous improvement
References
Kathy Tierney, Director of Eyre Business and Career Embassy, Perth, WA, kathytierney@careerembassy.com, 0400 075 199
Additional Information
Voluntary work, Barnardo’s, Voluntary work supporting children with disabilities.
Affiliations
- I enjoy keeping active; pilates, running, swimming. Keeping active helps me to clear my mind.
- I love baking yummy treats for family and friends, and for the occasional team meeting
- I have a passion for interior design. I believe your environment can contribute to your overall mood and productivity.
References
References available upon request.
Timeline
Licensing Officer
DEMIRS WA Government
07.2024 - Current
Administrative Officer
Arc Infrastructure
01.2024 - 06.2024
Administration Officer
Eyre Business
12.2023 - 01.2024
Waitress
Crowne Plaza
06.2021 - 12.2021
Relief Playworker
Playgroup
01.2020 - 04.2020
Waitress
Lasan Restaurant
09.2018 - 07.2019
Product Sales Representative
Avon
01.2014 - 06.2017
BA (Hons) - International Business Management
Robert Gordons University
IBM (6 month study abroad course)
Humber University
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