Lauren Biffi
Airport West
Summary
Results oriented achiever with the ability to exceed targets and drive success in fast pasted environments. Combines strategic thinking with hands on experience to deliver impactful solutions. Very dependable and thrive on completing work at a high standard. Committed to bringing forth the highest level of service and handling all duties in a positive and professional manner.
Overview
4
4
years of professional experience
Work History
Sea Logistics Operational Care Specialist
Kuehne and Nagel
08.2024 - Current
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved customer satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements where necessary.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Team Member
Officeworks Maribyrnong
10.2022 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
Team Member
McDonald's Tullamarine
09.2021 - 05.2022
- Greeted customers, and handled payments via a POS system
- Operated drive-thru services including taking orders, handling payment, and delivering food in a prompt but friendly manner
- Maintained clean dining areas, restrooms, and workstations by routinely sweeping, mopping, replenishing supplies and disposing of rubbish
- Worked with my team to maintain smooth operations and high standards of customer service during high-volume rushes
Education
VCE Certificate -
Rosehill Secondary College
Essendon, VIC12-2023
Skills
- Data entry proficiency
- Computer literate
- Data analysis
- KPI trackings
- Problem-solving
- Time management
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Excellent communication
References
References available upon request
Timeline
Sea Logistics Operational Care Specialist
Kuehne and Nagel
08.2024 - Current
Team Member
Officeworks Maribyrnong
10.2022 - 08.2024
Team Member
McDonald's Tullamarine
09.2021 - 05.2022
VCE Certificate -
Rosehill Secondary College
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