Lauren Bolger
Gold Coast,Qld
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
4
4
years of professional experience
Work History
Architectural Draftsman
Integrated Site Design
11.2022 - Current
- Used computer-aided design software to prepare blueprints and schematics.
- Created CAD models and drawings for masterplan and detail designs.
- Created, printed, and modified drawings in AutoCAD and Revit.
- Consulted with clients and vendors regarding project scope and milestone dates.
Guest Service Agent
Tallebudgera Creek Tourist Park
11.2019 - Current
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Guest Service Agent
Byron Bay Hotel And Apartments - Boutique Accommodation
01.2023 - 08.2023
- Collected room deposits, fees, and payments.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Managing nightly audit reports
- Welcomed guests on arrival, displaying professional and friendly approach.
Medical Receptionist
ENT Clinics
09.2021 - 02.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Architectural Design - Environmental Architecture
Griffith University
Gold Coast, QLD11.2024
High School Diploma -
Xavier Catholic College
Skennars Head, NSW11.2018
Skills
- Conflict Resolution Skills
- Expertise in Autocad and Archicad
- Schematics Understanding
- Design Development
- Team Collaboration
- Proficient in Photoshop, indesign, all microsoft programs
- Decision-Making Strength
- Interpersonal Relations
- Verbal/Written Communication
Languages
Spanish
Elementary
Timeline
Guest Service Agent
Byron Bay Hotel And Apartments - Boutique Accommodation
01.2023 - 08.2023
Architectural Draftsman
Integrated Site Design
11.2022 - Current
Medical Receptionist
ENT Clinics
09.2021 - 02.2023
Guest Service Agent
Tallebudgera Creek Tourist Park
11.2019 - Current
Architectural Design - Environmental Architecture
Griffith University
High School Diploma -
Xavier Catholic College
Similar Profiles
Kevin JeffriesKevin Jeffries
Rental Manager at Zigup Integrated site Northgate & AuxillisRental Manager at Zigup Integrated site Northgate & Auxillis
Irfan AhmedIrfan Ahmed
Audit & Compliance Engineer at Site Technology Integrated SystemsAudit & Compliance Engineer at Site Technology Integrated Systems
Emilene HarrissEmilene Harriss
Head of Media at Site By DesignHead of Media at Site By Design