Lauren Bramwell
Summary
I am a committed, outgoing individual with a passion for hospitality, with five years of customer service experience. I am currently seekifull-timeime work, with full availability.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work history
Head Supervisor / Front of House
Lorne Central Cafe, Lorne
Lorne, Australia
2023.12 - 2026.05
- Managed and developed diverse team through scheduling, training, and performance support, upholding high standards of customer service and workplace professionalism.
- Directed front-of-house operations in fast-paced café, ensuring smooth service and exceptional customer satisfaction under pressure.
- Oversaw stock control and cash handling, ensured compliance with food safety, and monitored daily sales performance to meet staffing and revenue targets.
Front of House
Hemingway Cafe, Perth
Perth, Australia
2023.05 - 2023.12
- Provided outstanding service by communicating with customers to promote satisfaction in a fast-paced, high-pressure corporate setting.
- Maintained strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Prepared and served speciality tea, coffee and in-house baked goods whilst upkeeping a high level of cleanliness of the store.
Housekeeper
Nomads Hostel Airlie Beach, Airlie Beach
Airlie Beach
2023.01 - 2023.04
- Ensured all rooms including bathrooms, bedrooms and kitchens were clean and tidy in a 600+ room establishment.
- Worked my way up to team leader, supervising teams of 4 housekeepers and taking responsibility for ensuring all staff completed requirements of the shift to a high standard.
- Maintained lists of vacant rooms that required housekeeping attention before the arrival of the next occupants.
Customer Assistant
The Cooperative, Clipstone UK
Clipstone, UK
2022.08 - 2022.11
- Restocked and arranged merchandise using product merchandising knowledge to drive sales.
- Promoted customer loyalty and retention by delivering polite, friendly service and knowledgeable assistance of products and store layout.
- Labelled goods and conducted price audits to address discrepancies and adhere to UK consumer laws.
Customer Assistant
B&M, Norwich UK
Norwich
2022.05 - 2022.08
- Provided excellent customer service to 200+ people daily in a fast-paced environment to contribute to customer loyalty at the largest variety retail store in the UK.
- Worked with other team members to resolve complaints in a calm and friendly manner.
- Operated POS systems and counted cash in register drawer at beginning and end of each day.
Education
BA - English Literature
The University of East Anglia
2019.09 - 2022.07
Skills
- Quality Customer Service
- Trained on till work
- Communication
- Approachable and friendly
- Flexible
- Team player
- Can handle high pressure situations
- Quick learner
- Basic coffee skills
- Calm under pressure
- Upselling
References
References available upon request.
Timeline
Head Supervisor / Front of House
Lorne Central Cafe, Lorne
2023.12 - 2026.05
Front of House
Hemingway Cafe, Perth
2023.05 - 2023.12
Housekeeper
Nomads Hostel Airlie Beach, Airlie Beach
2023.01 - 2023.04
Customer Assistant
The Cooperative, Clipstone UK
2022.08 - 2022.11
Customer Assistant
B&M, Norwich UK
2022.05 - 2022.08
BA - English Literature
The University of East Anglia
2019.09 - 2022.07