Summary
Overview
Work History
Education
Skills
Timeline
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Lauren BROWN

Brisbane ,QLD

Summary

Versatile professional with a robust background in law enforcement with QPS and a proven track record in sales and customer service. Excelled in relationship building, strategic sales planning, and conflict de-escalation, achieving significant account growth and enhanced client satisfaction. Demonstrates strong interpersonal communication and planning skills, driving success across diverse roles.

Overview

22
22
years of professional experience

Work History

Police Officer

QPS
09.2023 - Current
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Effective oral and written communication skills through taking detailed statements, extensive reporting of critical incidents.
  • Maintaining situational awareness and prioritising safety at every job.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.

Australian Defence Force- Military Police Reserves

Australian Defence Force
06.2022 - Current
  • Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
  • Created and implemented security protocols and procedures to safeguard personnel and property.
  • Provided emergency response security, eliminating hazards, and potential dangers.
  • Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.

Haidressing

Hair By Lauren- Self Owned Business
12.2014 - 08.2023
  • High degree of organizational skills and time management.
  • Maintaining strong personalised customer relationship skills.
  • The ability to work under pressure whilst maintaining high standard of service.
  • Self managed book keeping and constant stock management.
  • Strengthened communication skills through regular interactions with clients and their needs.
  • The ability to run a successful profitable business whilst being able to care for my family.
  • The ability to work flexible hours across nights, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple customers.

Sales Representative

Adidas
05.2009 - 12.2011
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Exceeded sales targets through effective planning and goal setting.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations/range showings.
  • Participated in trade shows and conferences to network and generate leads.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Key Account Sales Representative

New Balanace
04.2007 - 04.2009
  • Cultivated lasting relationships with major stakeholders across multiple channels.
  • Managed a portfolio of high-value accounts, ensuring long-term customer satisfaction and retention.
  • Collaborated with marketing team to create effective promotional materials, enhancing brand visibility within key markets.
  • Maximized account growth by implementing strategic sales plans tailored to each client''s needs.
  • Developed strong relationships with clients through excellent customer service and personalized support.
  • Negotiated favourable contract terms with clients, securing competitive pricing and optimal profit margins.

Hairdresser

Stefans Hair Fashions
04.2003 - 03.2007
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
  • Boosted salon revenue by upselling hair care products and services based on individual client needs.

Education

St Columbans College
Brisbane

Skills

  • Conflict de-escalation
  • Relationship building and management
  • Planning and coordination
  • Human relations
  • Interpersonal communication skills
  • Product and service knowledge
  • Sales strategy development

Timeline

Police Officer

QPS
09.2023 - Current

Australian Defence Force- Military Police Reserves

Australian Defence Force
06.2022 - Current

Haidressing

Hair By Lauren- Self Owned Business
12.2014 - 08.2023

Sales Representative

Adidas
05.2009 - 12.2011

Key Account Sales Representative

New Balanace
04.2007 - 04.2009

Hairdresser

Stefans Hair Fashions
04.2003 - 03.2007

St Columbans College

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Lauren BROWN