Lauren Browne

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Communication skills: Proven ability to communicate effectively with people from all walks of life and at all levels in the workplace. My oral skills are demonstrated through interacting with customers, team members and colleagues.

Customer Service: I have excellent customer service skills which I gained whilst working in multiple customer service roles. I used these skills daily in my various roles. I enjoy the staff and customer interaction and working hard to ensure their needs are met and they are happy with the service they receive from me, which then reflects their opinion of the business and at times determined whether they would use our services.

Team skills: I enjoy working in happy and productive teams, as well as working independently without supervision. At Everhard Industries I managed the national call centre, and at Followmont I manage a team of 17 staff. Both roles required me to deal with the day to day running of the call centre, responsible for major accounts and deal with escalations.

Time Management skills: Able to prioritise and organise my time effectively to cover my workload. At Everhard Industries I was responsible for the running of the national call centre, all major accounts and reporting, At Followmont I am responsible for eight major accounts and 17 staff covering customer service, pick-ups, freight office and reception. My ability to organise my time is essential so that I can provide excellent customer service to my major clients as well being available to my team, to assist with questions and customer enquiry escalations.

Personal attributes: I have a positive attitude, hardworking, self-motivated, flexible, eager to learn and a dependable team member.

To secure a rewarding and challenging position where I can utilise my knowledge and experience which I have gained so far but will provide me with the opportunity to continue to grow and learn.

Can be provided on request.

• Everhard Industries I lost two team members within my first week of training, leaving me with one staff member, which was a month before our migration to a national call centre. By the time I left, I had a team of seven which I recruited and trained. My team’s ability to support the business in customer service duties was highly regarded.
• Followmont Transport I commenced with no transport or call centre experience. I worked hard and was promoted to Team Leader, overseeing 17 staff, as well as still looking after eight major accounts. I was Nominated and won Young Achiever of the Year award in 2020

• BSB30415 Certificate III in Business Administration
• CHC30712 Certificate III in Children's Services
• SIT20107 Certificate II in Tourism