Lauren Burrows
Summary
Friendly and dedicated Dental Assistant with over two years of experience supporting dentists in a busy general practice. Skilled in chairside assisting, infection control, sterilisation, dental radiography, patient care, and appointment coordination. Backed by several years of customer service experience in hairdressing and hospitality, with excellent communication skills and a strong commitment to delivering exceptional patient care.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Dental Assistant
Debbie Family Dental
Capalaba
02.2024 - Current
- Assisted dentists during a wide range of general dental procedures, including restorative (fillings & composite bondings), crown and bridge, extractions, root canal treatments.
- Prepared treatment rooms, instruments, and materials before patient appointments.
- Managed incoming clinical stock, verified orders, and maintained appropriate inventory levels.
- Maintained strict infection control and sterilisation procedures in accordance with Australian guidelines.
- Processed dental radiographs (X-rays) following safety protocols.
- Provided chairside assistance using four-handed dentistry techniques.
- Prepared dental materials, including impressions, cements, composites, and whitening products.
- Educated patients on oral hygiene, post-operative care, and treatment plans.
- Managed patient records, medical histories, and clinical notes accurately.
- Scheduled appointments and coordinated patient flow to ensure an efficient daily schedule.
- Cleaned, maintained, organised dental equipment and treatment rooms.
- Delivered compassionate patient care, helping to reduce anxiety and ensure a positive experience.
- Collaborated effectively with dentists, hygienists, and reception staff to provide high-quality patient care.
- Maintained compliance with workplace health and safety (WHS) and infection prevention standards.
- Demonstrated excellent time management while managing multiple clinicians and patient appointments.
- Used Oasis Practice Management Software, Microsoft Outlook, and intraoral cameras to support efficient clinical workflows.
Front of House/ Waitress
Café Arabica
Cleveland
10.2023 - 02.2024
- Delivered friendly, efficient customer service in a fast-paced café environment.
- Processed EFTPOS and cash transactions accurately.
- Took food and beverage orders, served customers, and followed up to ensure satisfaction.
- Prepared cold drinks, cleared tables, and assisted kitchen staff as required.
- Maintained high standards of cleanliness, hygiene, and food safety.
- Followed café policies and procedures while working effectively as part of a team.
Senior Hair Stylist
Style Mecha
Thorneside
01.2023 - 10.2023
- Delivered professional hair cutting, colouring, styling, and client consultation services.
- Managed client appointments, phone enquiries, and bookings using Fresha.
- Provided exceptional customer service and built strong client relationships.
- Processed EFTPOS and cash transactions accurately.
- Managed stock ordering, inventory, and retail product sales.
- Maintained salon hygiene and followed workplace policies and procedures.
- Completed professional training in hair extensions and GHD styling.
- Supported the team by assisting colleagues and managing a busy client schedule.
Apprentice Hairdresser
Hair Do We Do / Hair Sanctuary
10.2018 - 01.2023
- Trained in hair cutting, colouring, and styling techniques while completing a Certificate III in Hairdressing.
- Assisted with client preparation, hair washing, and salon services.
- Managed appointments, phone enquiries, and bookings using Timely.
- Processed EFTPOS and cash transactions, banking, and daily salon opening and closing procedures.
- Managed stock control, inventory, and salon supply purchases.
- Maintained high standards of cleanliness, hygiene, and workplace presentation.
- Provided excellent customer service and built positive client relationships.
- Supported the salon team with general duties and administrative tasks in a busy environment.
Tea and Tidy
Clippy T’s Barber Shop
Cleveland
11.2016 - 09.2018
- Welcomed customers and provided friendly, professional service.
- Managed phone and online appointment bookings.
- Assisted with client preparation, including hair washing.
- Maintained salon cleanliness, laundry, and hygiene standards.
- Processed end-of-day till balancing and assisted with salon stock purchases.
- Built positive relationships with clients through excellent communication.
Education
Certificate III - Dental Assisting
01-2024
Certificate III - Hairdressing
01-2023
Queensland Certificate of Education -
01-2020
Skills
- Chairside assisting
- Four Handed Dentistry
- Infection Control
- Sterilisation
- Processing Dental Radiography
- Patient Care
- Oasis Practice Software
- Appointment Scheduling
- Medical Records
- Customer Service
- Time Management
- Teamwork
- Safety focused
- Work autonomously
Certification
- Blue Card, 01/2026
- First Aid, 01/2023
- CPR, 01/2023
- Basic Emergency Life Support, 01/2023
- Responsible Service of Alcohol (RSA), 01/2023
Timeline
Dental Assistant
Debbie Family Dental
02.2024 - Current
Front of House/ Waitress
Café Arabica
10.2023 - 02.2024
Senior Hair Stylist
Style Mecha
01.2023 - 10.2023
Apprentice Hairdresser
Hair Do We Do / Hair Sanctuary
10.2018 - 01.2023
Tea and Tidy
Clippy T’s Barber Shop
11.2016 - 09.2018