Lauren Chester
Peregian Springs
Summary
With 19 years of comprehensive experience in all facets of real estate. Proven track record of success in supporting sales teams, managing administrative tasks, and delivering exceptional customer service. Proficient in coordinating property showings, preparing contracts, and facilitating smooth transactions. Adept at building and nurturing client relationships, utilizing strong communication and negotiation skills to drive sales and exceed targets. Diligent, organized, and committed to delivering outstanding support to achieve business objectives in the real estate industry.
Overview
19
19
years of professional experience
Work History
Business Systems Operator
Raine & Horne Mona Vale
03.2020 - Current
- Collaborated with team members to ensure seamless coordination of tasks were completed
- Sales compliance
- Supporting existing EA's, and Agents with general administrative duties
- Input & manage data within the CRM system efficiently
- Checking over new listings and uploading on all platforms
- Provided on-the-job training to newly hired workers and team members
- Arrange all mail and marketing paraphernalia
Sales Assistant to Director
Raine & Horne Mona Vale
03.2017 - 03.2020
- Gathered and prepared sales materials in preparation for sales meetings
- Preparing and sending off negotiated and exchanged sales advices to all parties
- Preparing listing kits/ presentations
- Uploading properties to internet
- Booking print media advertising
- Compiling marketing material and brochures
- Maintaining database
- Open home call backs/cold calling
- Diary organisation/confirming appointments and scheduling on behalf of agent daily
- Coordinating the marketing for the agent, including photoshoots, styling, floorplans and advertising
- Filing and office organisation
- Greeting clients, setting up meetings and developing presentations
- Ensure excellent standards of customer service both face to face and on the phone
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand
Sales Assistant
LJ Hooker Mona Vale
03.2008 - 01.2017
- Gathered and prepared sales materials in preparation for sales meetings
- Sending off negotiated and exchanged sales advices to all parties
- Preparing listing kits/ presentations
- Uploading properties to internet
- Booking print media advertising
- Compiling marketing material and brochures
- Maintaining database
- Open home call backs/cold calling
- Diary organisation/confirming appointments and scheduling on behalf of agent daily
- Coordinating marketing for agent, including photoshoots, styling, floorplans and advertising
- Filing and office organisation
- Participated in ongoing training to stay updated on current products, promotions, and industry trends
- Built rapport with repeat customers, fostering long-term loyalty to brand
- Letterbox dropping
Receptionist/Property Management
LJ Hooker Mona Vale
01.2005 - 03.2008
- Answered incoming telephone calls, assisting with all enquiries
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Restocked supplies and submitted purchase orders to maintain stock levels
- Managed conference room schedules to ensure efficient use of space for meetings and other events
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary
- Organised, maintained and updated information in computer databases
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors
- Handled cash transactions from landlords rental payments
- Held open homes on Wednesdays and Saturdays for property management
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
Education
Narrabeen Sports High School
North Narrabeen, NSW12.2004
Skills
- Efficient multitasking
- Computer Skills
- Good Communication
- Teamwork and Collaboration
- Following Instructions
- Attention to Detail
- Strong Work Ethic
- Deadline Adherence
Additional Information
- Katie Spackman Director Raine & Horne Mona Vale - 0402 745 323
- Louise Schmuelly Office Manager Raine & Horne - 0481 259 860
Timeline
Business Systems Operator
Raine & Horne Mona Vale
03.2020 - Current
Sales Assistant to Director
Raine & Horne Mona Vale
03.2017 - 03.2020
Sales Assistant
LJ Hooker Mona Vale
03.2008 - 01.2017
Receptionist/Property Management
LJ Hooker Mona Vale
01.2005 - 03.2008
Narrabeen Sports High School
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