Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Lauren Colvin

Kilsyth,VIC

Summary

Versatile Administration Officer with over 5 years experience in Admin & Customer Service. Skilled in managing diverse tasks and completing priorities on a daily basis. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service/Administration Officer

Eisner Multigate
01.2022 - Current
  • Customer service: Generating sales quotations, processing orders and answering email/phone enquiries, packing and despatching orders, booking couriers, maintaining backorder reports, assessing customer product returns for repair/replacement, preparing instruments for viewing/trials, QC checking and registering incoming goods, organising supplier returns for rework/replacement, assisting with annual stocktake and general sales support
  • CRM: Maintaining CRM deals and contacts for the national team
  • Accounts Receivable: Emailing invoices to customers and receipting customers payments, liaising with internal AP/AR team for intercompany funds transfers, contacting customers for late payments, performing end of month functions (bank statement, customer ageing & customer statements)
  • Reports: Preparing weekly & end of month sales reports for national sales team, updating budget figures with actuals
  • Accounts Payable: Processing supplier invoices and payments (in various currencies), maintaining exchange rate record
  • Purchasing: Monitoring stock levels and identifying purchasing needs, researching and identifying prospective suppliers, placing orders as needed.

Assistant Director

Croydon Early Learning Centre
07.2020 - 10.2021
  • Human Resources: Responsible for recruitment, induction, professional development, staff time sheets, payroll (MYOB) staff record keeping and dismissal
  • Centre Management: Responsible for review centre policies annually, completing hazard checklist quarterly, liaison with local community services such as the Department of Education, Child Protection, Inclusion Support, Maternal Health and local businesses
  • Customer Service: Responsible for answering the phone and organising/conducting tours for interested families
  • Responsible for correspondence with families and related services via email, organising action plans for children and requesting up to date medication replacement, responding to and handling family complaints and following up on debt recovery
  • Staff Management: Responsible for staff meeting agendas, running monthly staff meetings with 4 different teams, preparing weekly shift roster, ensuring staff members are up to date with their paperwork and conducting staff appraisals
  • Funding: Responsible for submitting and managing ESK, SRF, Inclusion Support, ACCS, KIM and apprentice funding systems on a range of databases
  • Student Management: Responsible for booking all university students for placement, handling all claim forms and inducting students before placement commenced
  • Children Management: Responsible for all children's bookings through Smart Central System, upkeep and management of 130 children's records, applications for vulnerable children and inductions for new families
  • Educator: Responsible for supervision of children, lesson plans and activities related to the current curriculum plan, serving meals, assessment of children's development etc.

Administration Officer

Croydon Early Learning Centre
01.2020 - 06.2020

Junior Office Assistant

Croydon Early Learning Centre
03.2019 - 12.2019

Education

Certificate III In Early Childhood Education and Care -

Nautilus Training
05.2021

Year 12 Diploma -

VSV High School
12.2020

Skills

    • Honest
    • Reliable
    • Keen to Learn
    • People Person
      • Organised
      • Proficient in Microsoft Office Applications
      • Positive attitude
      • Team player

Accomplishments

    Nominated for 'CEO Rising Star Award' (2023)

References

  • Nikki Chang, Current Business Manager
  • Anthony Lasatis, Current Division Manager

Timeline

Customer Service/Administration Officer

Eisner Multigate
01.2022 - Current

Assistant Director

Croydon Early Learning Centre
07.2020 - 10.2021

Administration Officer

Croydon Early Learning Centre
01.2020 - 06.2020

Junior Office Assistant

Croydon Early Learning Centre
03.2019 - 12.2019

Certificate III In Early Childhood Education and Care -

Nautilus Training

Year 12 Diploma -

VSV High School

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Lauren Colvin