Summary
Overview
Work History
Education
Skills
Voluntary Work
Hobbies
Timeline
Generic

Lauren Conway

South Perth,WA

Summary

I am a qualified Social Worker with a strong background in administrative support, seeking to utilise my skills in an administrative-focused role. My background in Social Work has equipped me with exceptional organisational skills, a keen eye for detail, and the ability to manage complex tasks efficiently.


With experience in handling highly sensitive client information according to data protection legislation, I excel in communication, problem-solving, and prioritising workload according to need. With additional experience as a manager, I am dedicated to leveraging my managerial experience to roles which require autonomous decision making within a fast-paced environment.

Overview

12
12
years of professional experience

Work History

Housing Advisor

Leeds City Council
04.2024 - 06.2024
  • Managed a diverse caseload of clients, demonstrating strong organisational and time-management skills to prioritise tasks and meet deadlines
  • Provided tailored advice to clients in person, via telephone, and email, ensuring high levels of customer satisfaction and effective communication
  • Conducted detailed housing and homelessness assessments, maintained accurate records, and wrote formal decision letters in accordance with legal frameworks
  • Worked with various partners and organisations to support clients, highlighting the ability to work in a team and build professional relationships
  • Ensured all actions complied with relevant policies and procedures, such as equality and diversity policies and data protection

Integration Manager

North of England Refugee Service
07.2022 - 03.2024
  • Managed and evaluated the impact of various programmes to enhance service delivery for clients, ensuring that all objectives were met effectively
  • Managed my team, including conducting appraisals, to foster a supportive team environment and ensure high levels of staff performance and motivation
  • Acted as the primary point of contact for external partners and commissioners, effectively representing the organisation at partnership meetings and external events to maintain and build strong relationships
  • Managed budgets and financial reporting for various projects, ensuring accurate and transparent financial practices in line with organisational requirements
  • Produced reports to document programme outcomes and progress, ensuring accurate and detailed records that informed future strategies and funding proposals

Anti-Human Trafficking & Modern Slavery Outreach Worker

Ashiana
10.2018 - 07.2022
  • Assisted clients in accessing their entitlements, resolving problems, and developing life skills through safety planning, support, information, signposting, and advocacy
  • Established and maintained effective working relationships with partner agencies to enhance support for clients
  • Maintained accurate records and statistics regarding service users, ensuring comprehensive documentation of support provided
  • Produced high-quality reports for external funders, solicitors and government bodies to aid their decision-making processes
  • Contributed to developing specialist knowledge within the organisation and supported awareness-raising activities regarding human trafficking and modern slavery

Learning Disability Support Worker

Ethicare
06.2018 - 09.2018
  • Using interpersonal skills to support clients with their daily living routine and promote independence
  • Accurately maintained detailed records of client interactions and care plans, ensuring compliance with organisational and legal standards
  • Captured and organised data related to clients’ progress and needs, supporting effective case management and service delivery
  • Scheduled and coordinated appointments and activities for clients, demonstrating strong organisational skills and attention to detail
  • Liaised with clients, families, and healthcare professionals to ensure clear and effective communication, fostering collaborative relationships
  • Worked collaboratively with a multi-disciplinary healthcare team to provide comprehensive support to clients

Refugee Support Worker

Abigail Housing
06.2016 - 01.2017
  • Assisted refugee clients in integrating into the community, addressing their social and welfare needs, and guiding them towards independence
  • Engaged with various stakeholders and maintained clear communication channels to support resettlement efforts
  • Handled sensitive information and maintained client confidentiality while managing various administrative documents and records
  • Liaised with multiple departments and external agencies to coordinate services and support for refugees, demonstrating strong communication and coordination skills


Administrative Assistant

Build Skills Academy
05.2015 - 06.2016
  • Assisted with various clerical tasks, including ordering office supplies and maintaining inventory
  • Utilised strong communication skills to liaise with parents and guardians regarding concerns around student welfare
  • Acted as the primary point of contact for the organisation via telephone and email
  • Monitored student attendance and maintained accurate daily records
  • Scheduled and coordinated appointments, meetings, and conference room bookings
  • Provided general administrative support, including data entry, filing, copying, and handling invoices

Customer Service Advisor

Hotel Chocolat
10.2012 - 01.2015
  • Provided exceptional service to customers, ensuring a welcoming and positive shopping experience
  • Listened to and addressed customer feedback, ensuring their concerns were resolved promptly and effectively
  • Learned and communicated detailed information about the product range, including the cocoa-growing process, manufacturing, allergens, and sustainability commitments
  • Adapted to various tasks, such as supporting with deliveries, managing stock, and maintaining the store’s appearance, demonstrating flexibility in a dynamic environment
  • Worked closely with the team to ensure the smooth operation of the store, showing adaptability and willingness to assist where needed

Education

Master of Arts - International Relations

University of Leeds
UK
06.2019

Bachelor of Arts - Social Work

University of Leeds
UK
06.2017

A-Levels -

Queen Mary's Sixth Form College
UK
06.2014

GCSE's -

Kennet Academy
UK
06.2012

Skills

  • Communication and interpersonal skills
  • Time-management and organisation
  • Attention to detail
  • Leadership
  • Adaptability

Voluntary Work

  • National Autistic Society – volunteered in the befriending and mentoring scheme, assisting individuals with autism in learning new skills and achieving new goals
  • Basingstoke and North Hampshire Hospital – volunteered on the dementia ward, collaborating with medical staff to provide additional support and care to patients
  • Longsands Surf School – served as a volunteer coordinator for a project offering free surfing lessons to young children with social anxiety, enhancing their confidence and social skills

Hobbies

  • Fitness and exercise
  • Global politics
  • Travel

Timeline

Housing Advisor

Leeds City Council
04.2024 - 06.2024

Integration Manager

North of England Refugee Service
07.2022 - 03.2024

Anti-Human Trafficking & Modern Slavery Outreach Worker

Ashiana
10.2018 - 07.2022

Learning Disability Support Worker

Ethicare
06.2018 - 09.2018

Refugee Support Worker

Abigail Housing
06.2016 - 01.2017

Administrative Assistant

Build Skills Academy
05.2015 - 06.2016

Customer Service Advisor

Hotel Chocolat
10.2012 - 01.2015

Master of Arts - International Relations

University of Leeds

Bachelor of Arts - Social Work

University of Leeds

A-Levels -

Queen Mary's Sixth Form College

GCSE's -

Kennet Academy

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Lauren Conway