LAUREN CROFFT
Epping,NSW
Summary
Experienced Crew Trainer with almost 4 years of experience. Personable and energetic individual committed to delivering excellence in all facets of customer service. Offering good competency in general technology. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member Trainer / Manager
McDonald's
04.2021 - Current
- Greeted customers with smile and provided friendly service to professionally handle every need
- Studied crew members during work shift to provide feedback and guidance in improving performance
- Improved customer satisfaction through consistent monitoring and coaching of crew members
- Managed crew members to ensure smooth workflow
- Mentored junior employees to improve performance, food safety, and customer service.
Netball Coach
Dundas United Netball Association
03.2022 - 09.2023
- Developed relationships with players to provide ongoing support and encouragement
- Created positive and supportive environments, fostering strong relationships between players and coaching staff
- Ensured player safety by enforcing strict adherence to rules and guidelines during practice sessions and games
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries
Education
Bachelor of Psychology -
Macquarie University
Sydney, NSW09-2028
High School Graduate -
St Patricks Marist College
Dundas09-2024
Skills
- Work prioritization
- Positive and professional
- Meticulous and organized
- Service-oriented mindset
- Processing payments
- Front desk operations
- Tech-Savvy
- Telephone skills
- Multitasking and prioritization
Certification
- First Aid & CPR Training, Expected 02/2025
- Barista Accreditation, Australian Barista School, 02/01/23, SITXFSA001 Use hygienic practices for food safety, SITHFAB005 Prepare and serve espresso coffee
Timeline
Netball Coach
Dundas United Netball Association
03.2022 - 09.2023
Crew Member Trainer / Manager
McDonald's
04.2021 - Current
Bachelor of Psychology -
Macquarie University
High School Graduate -
St Patricks Marist College
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