Lauren Cutlack
Beverley Park,NSW
Summary
Reliable and versatile Practice Manager with background in healthcare administration offering several years of experience working in busy, customer-driven environments. Experience includes managing daily operations, improving workflow efficiency, and developing effective patient care strategies. Strengths include high productivity, adeptness in conflict resolution, and proficiency in medical billing processes. Also notable is a strong work ethic and eager to contribute to a dynamic team and support organisation goals.
Overview
20
20
years of professional experience
Work History
Dictaphone Typist
Sydney Women's Clinic
WFH
04.2021 - 12.2023
- Transcribed audio recordings from Dictaphone into typed documents within patient files.
- Developed an understanding of specialised vocabulary used in medical field related to transcription work.
- Proofread and edited transcribed material for accuracy and clarity.
- Assisted with data entry for patient records when needed.
- Reviewed files for accuracy before submitting them to the doctor for final review.
- Processed confidential information with sensitivity and discretion.
- Kept track of daily workloads ensuring all assignments were completed on time.
Practice Manager
Sydney Women's Clinic
Newtown/Darlinghurst , NSW
09.2013 - 04.2020
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Performed administrative tasks such as preparing invoices and contracts, ordering supplies and equipment.
- Maintained financial records, including billing and accounts receivable and payable.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Coordinated staff recruitment, training, and scheduling activities.
- Motivated staff by offering direction and providing constructive feedback.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Maintained awareness of Medicare and health insurance changes.
Medical Receptionist/PA
Sydney Women's Clinic
Newtown
01.2010 - 09.2013
- Performed data entry tasks and assisted with filing of medical records and documents, maintaining accurate electronic files.
- Retrieved faxes and emails to be uploaded to patient files.
- Maintained confidentiality of patient information.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls, and directing messages to other staff.
- Processed referrals for specialist care when requested by doctors or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Straightened up waiting room to maintain neat and organised space.
- Prepared reports, invoices, letters, and medical records using word processing applications in Genie software.
- Completed relevant insurance and other claim forms.
- Arranged hospital admissions for patients as required.
Nanny
Various Families
Across Sydney, NSW
05.2006 - 01.2010
- Encouraged developmentally appropriate language skills through conversation and activities.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Took children on outings such as parks, library visits, music classes and playdates to foster social interaction.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Documented and communicated daily reports outlining each child's daily activities.
Childcare Worker
Tom Thumb Kindergarten
Gymea, NSW
07.2004 - 05.2006
- Developed positive relationships with parents and guardians by providing ongoing communication regarding their child's progress.
- Followed strict confidentiality policies when discussing sensitive information about families.
- Demonstrated patience and understanding when working with young children.
- Developed and implemented activities to meet the physical, emotional, and social needs of children.
- Maintained organized and clean classroom and play areas.
Casual Child Care Assistant
Bangor Before and After School Care
Bangor, NSW
03.2004 - 07.2004
- Supervised children and organised activities.
- Maintained order in the kitchen, classroom, and playground.
- Food preparation.
- Managed phone enquiries.
Education
The Medical Register of Australia
University Of Sydney01-2009
ECTARC
Distance Learning01-2005
Endeavour Sports High School
Caringbah, NSW01-2003
NSW Vocation Education & Training
01-2003
Skills
- Quick Learner
- Excellent Communicator
- Deadline-oriented
- Excellent Organisational Skills
- Reliable
- Attention to Detail
- Loyal
- Can work independent or as a team
References
References available upon request.
Timeline
Dictaphone Typist
Sydney Women's Clinic
04.2021 - 12.2023
Practice Manager
Sydney Women's Clinic
09.2013 - 04.2020
Medical Receptionist/PA
Sydney Women's Clinic
01.2010 - 09.2013
Nanny
Various Families
05.2006 - 01.2010
Childcare Worker
Tom Thumb Kindergarten
07.2004 - 05.2006
Casual Child Care Assistant
Bangor Before and After School Care
03.2004 - 07.2004
The Medical Register of Australia
ECTARC
Endeavour Sports High School
NSW Vocation Education & Training
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