Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Lauren Dalton

Middle Park

Summary

As a Store Manager in my current role, I strive to meet goals and do my best in every aspect of my job to be a positive ambassador. My management style is to coach and empower my direct reports, building a strong team culture that can tackle the challenges of the day. I have a genuine interest in people development and look for my team’s strength to help build their own careers. I have excellent time management and consider myself exceptionally reliable. I always endeavor to be on time and get any tasks assigned to me finished. I have demonstrated versatility and resilience under pressure to deliver quality results in a timely manner and am now seeking a new challenge where I can share my knowledge and make a positive impact.

Overview

8
8
years of professional experience

Work History

Store Manager

EB Games
11.2022 - Current
  • Run store regarding opening, closing, completing daily and weekly tasks and counts
  • Provides a high level of quality customer service to the public
  • Store Safety with team members and public
  • Promote an inclusive work environment
  • Store rostering - creating rosters and approving regular payroll submissions
  • Manages defectives and counts – i.e Count Stockula, lay-by and pre order audits
  • Build customer loyalty and retention by delivering excellent shopping centre experience by promoting store loot, pre-owned and benefits of store loyalty programme
  • Day to day store operations
  • Manage the promotional activities for customer peak season

Part Time Senior Sales Associate and 2IC

EB Games
11.2021 - 11.2022
  • Assisted the store regarding opening, closing, completing daily and weekly tasks
  • Provided a high level of quality customer service to the public
  • Build customer loyalty and retention by delivering excellent shopping centre experience by promoting store loot, pre-owned and benefits of store loyalty programme
  • Assisted in day-to-day store operations – stock completion, customer service and training
  • Assisted in creation of rosters and future planning for store

Casual Senior Sales Associate

EB Games
08.2019 - 11.2021
  • Assisted the store regarding opening, closing, completing daily and weekly tasks
  • Provided a high level of quality customer service to the public
  • Build customer loyalty and retention by delivering excellent shopping centre experience by promoting store loot, pre-owned and benefits of store loyalty programme
  • Assisted in day-to-day store operations – stock completion, customer service and training

Casual Sales Associate

EB Games
10.2016 - 08.2021
  • Assisted in day-to-day operations of store
  • Completed training
  • Assisted in completion of stock
  • Provided exceptional customer service all customers

Education

High School -

Corinda State High School
Corinda, QLD
12.2014

Skills

  • Strong communication skills
  • Committed team player
  • Cash handling
  • Quality customer service
  • Problem-Solving
  • Multitasking and Organization
  • Training and mentoring
  • Friendly and Positive

Hobbies and Interests

  • Reading
  • Sewing
  • Performing Arts

References

  • Elliott Versluis - Store Manager & Mentor

      0448 008 825 | elliott.versluis@gmail.com

  • Tarlei Duggan - Store Manager

      0403 137 147 | tarleiduggan@gmail.com

Timeline

Store Manager

EB Games
11.2022 - Current

Part Time Senior Sales Associate and 2IC

EB Games
11.2021 - 11.2022

Casual Senior Sales Associate

EB Games
08.2019 - 11.2021

Casual Sales Associate

EB Games
10.2016 - 08.2021

High School -

Corinda State High School

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Lauren Dalton