LAUREN DAWES
Rochedale,QLD
Summary
Offering a strong foundation in analytical, fast-paced thinking and problem-solving, I believe these qualities place me in good stead to be an asset to you. I'm overly eager to learn and thrive in any dynamic environment, whether that be working on my own or within a team. Through previous employment, I have developed skills in communication and decision-making, ensuring that all tasks are completed efficiently and prioritised accordingly.
Overview
20
20
years of professional experience
Work History
Construction Landscaper
Self Employed Services
01.2023 - Current
- Maintained safe work environments by regularly inspecting equipment and adhering to safety guidelines during construction projects.
- Increased customer satisfaction with personalized consultations, understanding their preferences, and delivering tailored landscaping solutions.
- Improved client retention rates by proactively addressing concerns and providing prompt resolutions to issues that arose during projects.
- Streamlined operational efficiency with thorough documentation of project details including material lists, design specifications, permits obtained, subcontractor agreements.
- Delivered high-quality results consistently under tight deadlines through meticulous planning processes from initial concept design through final execution.
- Created lasting customer relationships by providing excellent follow-up support on completed projects including warranty services or seasonal maintenance plans.
Assistant Category Manager
Super Retail Group
08.2019 - 12.2022
- Previously employed under the Super Retail Group umbrella for 17 years
- Mentored junior team members, fostering professional development and enhancing overall team performance.
- Developed strong relationships with vendors, leading to better product availability and improved negotiation power.
- Reduced out-of-stock occurrences by maintaining close communication with supply chain partners around lead times and order quantities.
- Increased category sales by implementing strategic pricing and promotional plans.
- Enhanced customer satisfaction by effectively addressing concerns and providing solutions in a timely manner.
- Managed vendor contracts, ensuring adherence to terms while negotiating advantageous deals for the company.
- Implemented space allocation changes based on sales data analysis, resulting in improved shelf presence for high-performing products within the category.
- Collaborated with cross-functional teams to plan and execute successful marketing campaigns.
- Collaborated with e-commerce teams to ensure consistent online representation of products within the category across all channels.
Store Manager
Super Retail Group - Supercheap Auto
03.2005 - 08.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees alike.
- Managed inventory control, cash control, and store opening and closing procedures.
- Ability to de-escalate customer tensions where required as well as addressing customer complaints promptly and professionally.
- Managed store employees successfully in an often fast-paced and stress-fuelled environment through proactive communication and positive feedback.
- Mentored new staff during their onboarding process, ensuring they were suitably equipped to excel in their roles from day one.
- Displayed empathy towards staff and customers alike during varying episodes of mental health by actively listening and providing support and/or access to services where needed.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between staff through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations and policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with head office, sharing important information about store performance and requesting support when needed.
- Interacted constantly with customers to build connections within our internal loyalty program which supported their shopping experience.
Education
High School Diploma -
Clairvaux Mackillop College
Upper Mount Gravatt, QLD01-2005
Skills
- Data-driven decision making
- Quick learner
- Patience and composure
- Stress tolerance
- Accuracy and precision
- Teamwork
- Problem-solving
- Attention to detail
- Ability to multi-task
- Adaptability and flexibility
- Excellent communication, both written and verbal
Timeline
Construction Landscaper
Self Employed Services
01.2023 - Current
Assistant Category Manager
Super Retail Group
08.2019 - 12.2022
Store Manager
Super Retail Group - Supercheap Auto
03.2005 - 08.2019
High School Diploma -
Clairvaux Mackillop College
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