Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Timeline
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Lauren Dear

Lauren Dear

St Georges Basin,NSW

Summary

Proven leader with extensive experience at Supercheap Auto, adept in staff management and operations optimization, enhancing store performance significantly. Skilled in employee training and customer satisfaction, I excel in creating efficient workplace environments. My approach has consistently resulted in improved efficiency and profitability, showcasing my ability to blend hard skills like cash handling with essential soft skills like effective communication.

Overview

10
10
years of professional experience

Work History

Shift Supervisor

Supercheap Auto
04.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.

Apprentice Heavy Diesel Mechanic

JENNERS MOBILE PLANT REPAIR
05.2017 - 12.2021
  • Diagnosed complex mechanical issues for timely repairs and reduced vehicle downtime.
  • Performed engine overhauls and component replacements, ensuring smooth operation of heavy diesel vehicles.
  • Provided exceptional customer service while addressing concerns regarding vehicle performance or maintenance requirements in a professional manner.
  • Maintained high levels of safety compliance with strict adherence to industry regulations and guidelines.
  • Completed various welding projects as needed, enhancing overall shop capabilities for diverse client needs.
  • Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.

WAITRESS

WINDSOR RSL
01.2015 - 04.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Education

No Degree -

Hawkesbury High School
Freeman's Reach, NSW
06.2017

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Cash handling expertise
  • Operations Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

certificate 4 in RETAIL

Timeline

Shift Supervisor

Supercheap Auto
04.2022 - Current

Apprentice Heavy Diesel Mechanic

JENNERS MOBILE PLANT REPAIR
05.2017 - 12.2021

WAITRESS

WINDSOR RSL
01.2015 - 04.2018

No Degree -

Hawkesbury High School

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Lauren Dear