Lauren Delmas
Tuncurry,NSW
Summary
Compassionate and resilient professional with a Diploma of Counselling and education in mental health, bringing experience in case management and client advocacy. Skilled in crisis intervention, active listening, and de-escalation to support individuals in high-stress situations. Adept at building rapport quickly, assessing risk, and connecting clients with appropriate referral pathways. Committed to upholding Lifeline’s values by providing non-judgmental, client-centered support to individuals in crisis.
Overview
21
21
years of professional experience
Work History
Care Facilitator
BaptistCare Home Care
02.2021 - Current
- Conducted home visits to clients in the community, providing personalised support and building trusting relationships in a safe and respectful manner.
- Contributed to the development, delivery, and evaluation of tailored programs and services to meet the unique needs of individuals and carer.
- Established strong, supportive relationships with clients, families, and carers, recognising and responding to their diverse needs with empathy and professionalism.
- Collaborated with clients to identify strengths, set achievable goals, and work towards positive, sustainable outcomes.
- Applied best practice and evidence-based approaches to care, working in partnership with multidisciplinary teams to ensure holistic client support.
- Maintained accurate and confidential documentation using client record management systems, ensuring compliance and continuity of care.
- Coordinated care plans with multidisciplinary teams to ensure comprehensive support for clients.
- Assisted in training new staff on best practices for client interaction and care documentation.
- Facilitated communication between clients, families, and healthcare providers to optimize care coordination.
- Advocated for client needs by identifying gaps in services and proposing actionable solutions.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Contacted third-party payers to obtain and confirm authorization for services and communicated necessary related clinical information.
- Conducted thorough assessments to identify patient needs and developed appropriate interventions accordingly.
- Served as a liaison between patients, families, and medical staff to maintain open lines of communication and facilitate understanding of complex health issues.
- Monitored client progress and adjusted services based on individual needs and feedback.
- Empowered clients to make informed decisions about their care by explaining treatment options thoroughly in an accessible manner.
- Ensured compliance with federal regulations and organizational policies through diligent review of care plans and documentation practices.
- Contributed to the continuous improvement of the facility''s quality of care through active participation in performance improvement initiatives.
Peer Support Worker
Flourish Australia Taree Disability Support Placement
01.2021 - 01.2021
- Support individuals to prepare for employment and understand the value it can bring to their recovery.
- Assist people in developing a stronger understanding of their own recovery journey, ensuring they feel prepared and supported when transitioning into work.
- Promote positive self-care strategies, enhance social and daily living skills, build vocational capacity, and increase access to education, training and employment, while fostering greater community integration.
- Encourage shared learning experiences and support skill development through self-directed learning, access to information, and ongoing education.
- Provided emotional support to individuals with disabilities, enhancing their coping strategies and resilience.
- Facilitated group activities that promoted social interaction and skill development among clients.
- Educated clients on self-advocacy techniques, fostering independence and confidence in decision-making.
- Developed trust-based relationships with clients, promoting a safe environment for open communication and growth.
- Assisted clients in setting realistic goals for recovery and provided guidance on steps towards achieving them.
Owner Operator Nail Technician & Beauty Specialist
Nailed Society
01.2005 - 01.2021
- Provided personalized client care through active listening, consultation, and empathetic communication to meet individual needs.
- Built and maintained trusted relationships, fostering a safe, respectful, and supportive environment for clients.
- Managed client records, scheduling, and follow-ups with attention to confidentiality and professionalism.
- Coordinated daily operations, demonstrating strong organisational, problem-solving, and time-management skills.
- Supported clients in achieving their goals by tailoring services and offering guidance to promote wellbeing.
- Successfully grew the client base by 30% within 12 months through strong interpersonal skills and client-focused service.
Education
Mental Health First Aid -
Baptistcare
06-2025
Bachelor of Physcology Science -
Swinburne University Online
07-2025
Diploma of Counseling -
Tafe Wollongong
07-2024
Crucial Conversations -
For Mastering Dialogue
03-2023
Mental Health Certificate IV -
Tafe Mount Druitt
07-2022
Skills
- Crisis intervention and de-escalation
- Active listening and empathetic communication
- Risk assessment and safety planning
- Building rapport and trust quickly
- Non-judgemental and client-centred support
- Strong emotional resilience and self-care strategies
- Confidentiality and professional boundaries
- Knowledge of mental health frameworks and referral pathways
- Collaboration with multidisciplinary teams
- Time management and the ability to remain calm under pressure
- Mental health support
- Behavioural management
- Computer literacy
- End-of-life and palliative care planning
Timeline
Care Facilitator
BaptistCare Home Care
02.2021 - Current
Peer Support Worker
Flourish Australia Taree Disability Support Placement
01.2021 - 01.2021
Owner Operator Nail Technician & Beauty Specialist
Nailed Society
01.2005 - 01.2021
Mental Health First Aid -
Baptistcare
Bachelor of Physcology Science -
Swinburne University Online
Diploma of Counseling -
Tafe Wollongong
Crucial Conversations -
For Mastering Dialogue
Mental Health Certificate IV -
Tafe Mount Druitt