Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Delmas

Lauren Delmas

Tuncurry,NSW

Summary

Compassionate and resilient professional with a Diploma of Counselling and education in mental health, bringing experience in case management and client advocacy. Skilled in crisis intervention, active listening, and de-escalation to support individuals in high-stress situations. Adept at building rapport quickly, assessing risk, and connecting clients with appropriate referral pathways. Committed to upholding Lifeline’s values by providing non-judgmental, client-centered support to individuals in crisis.

Overview

21
21
years of professional experience

Work History

Care Facilitator

BaptistCare Home Care
02.2021 - Current
  • Conducted home visits to clients in the community, providing personalised support and building trusting relationships in a safe and respectful manner.
  • Contributed to the development, delivery, and evaluation of tailored programs and services to meet the unique needs of individuals and carer.
  • Established strong, supportive relationships with clients, families, and carers, recognising and responding to their diverse needs with empathy and professionalism.
  • Collaborated with clients to identify strengths, set achievable goals, and work towards positive, sustainable outcomes.
  • Applied best practice and evidence-based approaches to care, working in partnership with multidisciplinary teams to ensure holistic client support.
  • Maintained accurate and confidential documentation using client record management systems, ensuring compliance and continuity of care.
  • Coordinated care plans with multidisciplinary teams to ensure comprehensive support for clients.
  • Assisted in training new staff on best practices for client interaction and care documentation.
  • Facilitated communication between clients, families, and healthcare providers to optimize care coordination.
  • Advocated for client needs by identifying gaps in services and proposing actionable solutions.
  • Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
  • Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
  • Contacted third-party payers to obtain and confirm authorization for services and communicated necessary related clinical information.
  • Conducted thorough assessments to identify patient needs and developed appropriate interventions accordingly.
  • Served as a liaison between patients, families, and medical staff to maintain open lines of communication and facilitate understanding of complex health issues.
  • Monitored client progress and adjusted services based on individual needs and feedback.
  • Empowered clients to make informed decisions about their care by explaining treatment options thoroughly in an accessible manner.
  • Ensured compliance with federal regulations and organizational policies through diligent review of care plans and documentation practices.
  • Contributed to the continuous improvement of the facility''s quality of care through active participation in performance improvement initiatives.

Peer Support Worker

Flourish Australia Taree Disability Support Placement
01.2021 - 01.2021
  • Support individuals to prepare for employment and understand the value it can bring to their recovery.
  • Assist people in developing a stronger understanding of their own recovery journey, ensuring they feel prepared and supported when transitioning into work.
  • Promote positive self-care strategies, enhance social and daily living skills, build vocational capacity, and increase access to education, training and employment, while fostering greater community integration.
  • Encourage shared learning experiences and support skill development through self-directed learning, access to information, and ongoing education.
  • Provided emotional support to individuals with disabilities, enhancing their coping strategies and resilience.
  • Facilitated group activities that promoted social interaction and skill development among clients.
  • Educated clients on self-advocacy techniques, fostering independence and confidence in decision-making.
  • Developed trust-based relationships with clients, promoting a safe environment for open communication and growth.
  • Assisted clients in setting realistic goals for recovery and provided guidance on steps towards achieving them.

Owner Operator Nail Technician & Beauty Specialist

Nailed Society
01.2005 - 01.2021
  • Provided personalized client care through active listening, consultation, and empathetic communication to meet individual needs.
  • Built and maintained trusted relationships, fostering a safe, respectful, and supportive environment for clients.
  • Managed client records, scheduling, and follow-ups with attention to confidentiality and professionalism.
  • Coordinated daily operations, demonstrating strong organisational, problem-solving, and time-management skills.
  • Supported clients in achieving their goals by tailoring services and offering guidance to promote wellbeing.
  • Successfully grew the client base by 30% within 12 months through strong interpersonal skills and client-focused service.

Education

Mental Health First Aid -

Baptistcare
06-2025

Bachelor of Physcology Science -

Swinburne University Online
07-2025

Diploma of Counseling -

Tafe Wollongong
07-2024

Crucial Conversations -

For Mastering Dialogue
03-2023

Mental Health Certificate IV -

Tafe Mount Druitt
07-2022

Skills

  • Crisis intervention and de-escalation
  • Active listening and empathetic communication
  • Risk assessment and safety planning
  • Building rapport and trust quickly
  • Non-judgemental and client-centred support
  • Strong emotional resilience and self-care strategies
  • Confidentiality and professional boundaries
  • Knowledge of mental health frameworks and referral pathways
  • Collaboration with multidisciplinary teams
  • Time management and the ability to remain calm under pressure
  • Mental health support
  • Behavioural management
  • Computer literacy
  • End-of-life and palliative care planning

Timeline

Care Facilitator

BaptistCare Home Care
02.2021 - Current

Peer Support Worker

Flourish Australia Taree Disability Support Placement
01.2021 - 01.2021

Owner Operator Nail Technician & Beauty Specialist

Nailed Society
01.2005 - 01.2021

Mental Health First Aid -

Baptistcare

Bachelor of Physcology Science -

Swinburne University Online

Diploma of Counseling -

Tafe Wollongong

Crucial Conversations -

For Mastering Dialogue

Mental Health Certificate IV -

Tafe Mount Druitt
Lauren Delmas