Lauren Di Giacomo
Norman Park,QLD
Summary
I am a dynamic leader with extensive experience in customer service, sales, and progressive leadership roles. I am adept at enhancing team performance, driving sales growth, and always leading from the front. I have the proven ability to excel in high-pressure environments while consistently achieving targets through exceptional customer service and strategic merchandising. My Core competencies include time management, adaptability and creativity while ensuring operational excellence and profitability. I am committed to fostering an environment that prioritizes customer satisfaction and team development.
Overview
15
15
years of professional experience
Work History
Store Manager
Platypus Shoes
Indooroopilly, QLD
08.2023 - Current
- Coached, managed and developed my team to provide exceptional service and achieve sales goals.
- Oversaw all aspects of merchandising within the store including product placements and display design.
- Implemented strategies to achieve sales targets and increase store profitability.
- Oversaw retail operations to ensure all stations operated efficiently and maintained customer service standards.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with company policies, procedures, and industry regulations.
- Monitored inventory, cash, and payroll processes to keep the store running smoothly.
Senior Casual Retail Sales Assistant
Platypus Shoes
Brisbane
04.2021 - Current
- Lead by example to ensure my team is looked after and set up for success.
- Reach individual KPIs, as well as achieve team goals.
- Continued learning and development to ensure all customers receive the best possible advice and knowledge before they purchase.
- Always show initiative to help my managers complete operational tasks on time.
Pick Packing
DJ Creations
Townsville
05.2010 - 10.2021
- Packing orders for Australia Post two times a year for International Nurses Day (May) and World Teachers Day (Oct)
- Working in small teams to complete hundreds of orders in one day
- Ensuring orders are completed to a high standard without fault
Delivery Driver
Menulog
Townsville - Brisbane
04.2020 - 04.2021
- Utilized excellent time management skills to ensure that orders were received on time while keeping customers satisfied by following special delivery requests/instructions
Crew Member
Red Rooster
Townsville
07.2019 - 05.2020
- Prepared/packed food carefully and quickly in response to customer requests
- Provided great customer service at the counter and through a headset
Check Out Operator
Coles
Townsville
08.2017 - 04.2019
- Interacted with customers while assisting with general cleaning duties
- Quick and efficient packing to ensure quick service for customers
Education
Diploma of Music Production -
SAE Creative Media Institute
Brisbane02.2021
QCE -
St Margaret Mary's College
Townsville11.2019
Skills
- Customer Service
- Time Management
- Ability to Work Under Pressure
- Adaptability
- Teamwork
- Fast Learner
- Good Team Player
- Great Leader
- Creativity
- Physically Fit
- Reliable
References
Emmaleen Debono - Area Manager - 0402903295
Cassandra Gilkison - Previous Store Manager - 0499777829
Timeline
Store Manager
Platypus Shoes
08.2023 - Current
Senior Casual Retail Sales Assistant
Platypus Shoes
04.2021 - Current
Delivery Driver
Menulog
04.2020 - 04.2021
Crew Member
Red Rooster
07.2019 - 05.2020
Check Out Operator
Coles
08.2017 - 04.2019
Pick Packing
DJ Creations
05.2010 - 10.2021
Diploma of Music Production -
SAE Creative Media Institute
QCE -
St Margaret Mary's College
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