Lauren Dixon
Koonawarra,NSW
Overview
13
13
years of professional experience
Work History
Outbound Customer Service Officer/Uncomplicator
Medibank/AHM Private Health Insurance
01.2017 - Current
- Undertaking inbound and outbound calls to retain and recover customers and strengthening the customer relationship
- Recommend tailored solutions that will address the members issue and re-establish the customer relationship
- Investigating core reasons for wanting to leave the company
- Adhering to KPI's and company standards.
Admin assistant
Open Agent
09.2015 - 01.2017
- Inbound and outbound phone/Customer service experience servicing a variety of Real estate Agency's and practices Australia nationwide
- Administrative skills, including faxing, answering phones, taking and recording information within protocols and standards of company
- Uploading and recording data entry for confidential and personal documentation ie; Legal Agreements/ Compliance records.
Aged care Nurse
IRT Woonona
01.2011 - 09.2015
- Observe and attend to patients physical and psychological status
- Attend to Residents daily living needs i.e : Food and fluid balance, hygiene, continence
- Document all patient responses to direct care/assistance given in progress notes and clinical records in accordance with the plan of care and organizational protocol
- Administrative skills, including faxing, answering phones, taking and recording information within protocols and standards of company
- Change and make up occupied and unoccupied beds
- Promote and maintain a clean, comfortable and safe environment for patients, staff and visitors.
MYER Wollongong
12.2010 - 05.2011
- Assisting shoppers to find the goods and products they are looking for
- Being responsible for processing cash and card payments
- Be involved in stock control and management
- Keeping the store tidy and clean, this includes hovering and mopping
- Responsible dealing with customer complaints
- Responsible for security within the store and being on the lookout for shoplifters.
Education
Higher School Certificate
BULLI HIGH SCHOOL
12.2011
Certificate 2, Hospitality
BULLI HIGH SCHOOL
12.2011
Certificate 3, Aged Care/Assistant in Nursing
WOLLONGONG TAFE INSTITUE
12.2011
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
Personal Information
Date of Birth: 03/14/1994
References
- Kandice Byrnes, Step-up Team Leader, AHM/Medibank, 0432384716
Kate Warren Work collegue0431407446
Timeline
Outbound Customer Service Officer/Uncomplicator
Medibank/AHM Private Health Insurance
01.2017 - Current
Admin assistant
Open Agent
09.2015 - 01.2017
Aged care Nurse
IRT Woonona
01.2011 - 09.2015
MYER Wollongong
12.2010 - 05.2011
Higher School Certificate
BULLI HIGH SCHOOL
Certificate 2, Hospitality
BULLI HIGH SCHOOL
Certificate 3, Aged Care/Assistant in Nursing
WOLLONGONG TAFE INSTITUE