LAUREN DUNNE
Summary
Customer-oriented General Manager with seven years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Encouraging, empathetic and a analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Clinical Manager
Body Catalyst
12.2022 - Current
- Body Catalyst is the largest body shaping and wellness clinic in Australia, with over 30+ clinics nationally and in New Zealand
- Responsible for driving the financial performance of the clinic, fostering a positive and engaging culture, upskilling team members, ensuring exceptional client experience, and ensuring compliance and safety.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Reviewed financial resources and prepared reports showing resource allocations.
- Created work schedules for five employees and oversaw functioning of billing department.
- Monitored all phone calls and scheduled appointments.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Selected, promoted and terminated staff members.
- Followed informed consent processes and maintained records.
Patient Educator/CPAP Sleep Clinician
Sleep Apnea Care
02.2020 - 11.2022
- Provided client-focused care to clients completing sleep studies, supported them on CPAP treatment and other therapies
- Responsible for administrative and general support, diagnostic and treatment pathway for patients with sleep disorders.
- Mentored junior staff members on effective teaching techniques, contributing to a culture of continuous improvement within the organization.
- Maintained thorough documentation of each patient''s educational progress, providing feedback to healthcare providers as needed.
- Developed and implemented a system for tracking patient progress, allowing for the analysis and improvement of educational methods over time.
- Served as a liaison between patients, families, and healthcare providers, advocating for optimal patient education opportunities and resources.
- Utilized multimedia tools such as videos, pamphlets, and interactive presentations to engage patients in the learning process effectively.
- Enhanced patient understanding by developing and implementing customized educational materials.
- Identified knowledge gaps among patients, creating targeted interventions to address their specific concerns.
- Empowered patients by promoting self-management skills and fostering confidence in their abilities to manage their health conditions.
Facility General Manager
Advance Fitness
01.2017 - 01.2020
- Managed a 24/7 gym facility, swim school, and group fitness departments
- Responsible for achieving KPIs, running social media, reporting, staff management, and customer service.
- Maintained a high level of customer satisfaction by ensuring the delivery of quality services within established timelines.
- Enhanced employee productivity by providing ongoing training and development opportunities.
- Conducted regular audits to assess compliance with regulatory requirements and internal standards.
- Oversaw daily facility operations, managing staff assignments, work schedules, and task prioritization.
- Increased overall safety performance by implementing comprehensive safety policies and procedures.
- Reduced downtime through proactive maintenance scheduling and addressing potential equipment issues.
- Ensured optimal utilization of resources through strategic planning, scheduling, and inventory management initiatives.
- Coordinated cross-functional teams to effectively address facility challenges and capitalize on opportunities for growth.
- Developed strong relationships with vendors and suppliers to negotiate favourable contracts and pricing.
- Established clear goals and expectations for employees, providing regular feedback on their performance relative to those objectives.
- Developed detailed budgets, analyzing financial data to identify trends and areas for cost reduction or revenue generation.
- Facilitated effective communication among team members, promoting a positive working environment conducive to high levels of engagement and collaboration.
- Championed sustainability practices within the organization, implementing initiatives to reduce the facility''s environmental footprint and promote long-term viability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reception Manager
Goodlife Health Club
01.2017 - 01.2018
Assistant Manager
Derrimut Gym
01.2014 - 01.2017
Croupier/Leadership Duty Manager
Crown Casino Melbourne
05.2011 - 01.2014
Education
High School Diploma -
Sunbury College
Sunbury, VIC09.2009
Skills
- Clinical Leadership
- Training and mentoring
- Staff Supervision
- Staff Scheduling
- Work Order Management
- Operations Management
- Sales Strategies
- Budget Development
- Employee Hiring
- Decision-Making
- Customer Service Management
- Relationship Building
- Staff training/development
References
Available on request
Timeline
Clinical Manager
Body Catalyst
12.2022 - Current
Patient Educator/CPAP Sleep Clinician
Sleep Apnea Care
02.2020 - 11.2022
Facility General Manager
Advance Fitness
01.2017 - 01.2020
Reception Manager
Goodlife Health Club
01.2017 - 01.2018
Assistant Manager
Derrimut Gym
01.2014 - 01.2017
Croupier/Leadership Duty Manager
Crown Casino Melbourne
05.2011 - 01.2014
High School Diploma -
Sunbury College
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