Lauren Dutch
Bondi Junction
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Store Manager
Maggie Marilyn
09.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Senior Customer Service Coordinator
AJE
11.2022 - 08.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing and absence.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
E-Commerce Fulfilment Coordinator - AU & HK
Zimmermann
11.2021 - 11.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
- Report Monthly and Yearly E-commerce fulfillment on a global scale to wider regions.
Store Manager
Zimmermann
06.2020 - 10.2021
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation.
- Set, enforced and optimised internal policies to maintain efficiency and responsiveness to demands.
- Rotated merchandise and displays to feature new products and promotions.
- Achieved stocktake results with a final variance of 0 unit and cost variance of -$32 which is a 0.0% variance. Previous managements financial stocktake variance was -11 units and coast variance of -$1,592 which was a percentage variance of -0.5%.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Protected store from loss or theft by setting and enforcing clear security policies.
Assistant Store Manager
Zimmermann
04.2019 - 06.2020
- Assisted Manager in interview process of prospective employees and provided feedback.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Trained and managed sales associates in customer service and sales techniques.
- Provided weekly and daily summaries to Wider teams.
Sales Associate
Zimmermann
08.2018 - 04.2019
- Organised rails and displays to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained organised, presentable merchandise to drive continuous sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Calvin Klein PVH
11.2014 - 08.2017
- Informed customers on promotions to enhance sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported efficient and timely replenishment of sales floor merchandise.
Education
Diploma - Diploma of Leadership And Management
Open Colleges
04.2022
High School Certificate -
Roseville College - Anglican School For Girls
Roseville, NSW11.2015
Skills
- Team Leadership
- Training and mentoring
- Excellent customer service skills
- Customer Relations
- Operations
- Customer-oriented
References
References available upon request
Timeline
Store Manager
Maggie Marilyn
09.2023 - Current
Senior Customer Service Coordinator
AJE
11.2022 - 08.2023
E-Commerce Fulfilment Coordinator - AU & HK
Zimmermann
11.2021 - 11.2022
Store Manager
Zimmermann
06.2020 - 10.2021
Assistant Store Manager
Zimmermann
04.2019 - 06.2020
Sales Associate
Zimmermann
08.2018 - 04.2019
Sales Associate
Calvin Klein PVH
11.2014 - 08.2017
Diploma - Diploma of Leadership And Management
Open Colleges
High School Certificate -
Roseville College - Anglican School For Girls
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