LAUREN EVANS

This experience highlighted the need for early career discussions with high school students to better prepare them for their future pathways, including VET options.Coordinating and overseeing Junior Medical Doctors (JMO) rosters and templates enabling appropriate clinical resourcing and coverage across all areas.

• Ensuring compliance with safe working hours, EBA requirements and accreditation standards.
• Find replacement of rostered junior medical staff at short notice and coordinate all leave requirements for JMO workforce to ensure appropriate resources are in place to deliver critical care.
• Assist in facilitating the on boarding, induction and orientation of the JMOs including the coordination of rotational doctors to and from other health services.
• Provide support and assistance to JMOs in line with processes and refer them to the appropriate services were needed.
• Develop and maintain effective relationships with parent and rotational health services to ensure resourcing of relevant clinical services.
• Assisted with annual Careers Event for Internship at Bendigo Health.
• In conjunction with People & Culture, participate in the recruitment process for the JMO workforce.
• Understanding of the assessment processes and medical supervision requirements for JMOs along side the Medical Education Team in relation to the AMC framework.
• Collaboration with fellow staff to meet NSQHS, relevant College and PMCV accreditation requirements.
• Assist in monitoring, completion and submission of AHPRA Registration paperwork as required to ensure compliance.
• Participated in the review and development of the annual budgets for specified clinical units as required.

• Assisting with grants and funding applications at local and national levels.
• Professional stakeholder engagement with the ability to negotiate, influence and build consensus to achieve the desired outcome. This includes maintaining effective working relationships with colleagues, clients and other stakeholders to support and facilitate service delivery.
• Assist with financial management such as the forecasts and justification of budgets of in order to meet financial restraints.
• Event management and organisation of events such as the DRIVERS medical conference in 2023, involving over 120 attendees.
• Assisting hospitals with documentation preparation and the application for accreditation of medical training pathways as set by the appropriate speciality training colleges.
• Project management and innovative planning of events and opportunities for rural medical students and junior doctors as per the national framework of key performance indicators for National Regional Training Hubs.
• Data analysis and evaluation. Using workforce knowledge to collect, collate and analyse data to inform strategy development around our local workforce challenges and place based issues.
• Implementation and evaluation of initiatives to improve regional training, career opportunities and build rural medical workforce recruitment and retention.

• Managed a medical practice consisting of 5 people. Staff included both clinical and administrative employees with various personalities and backgrounds.
• Improved transparency and specific job responsibilities by setting clear goals and expectations and providing continuous feedback.
• Assisted in the recruitment, interviewing, hiring and training of all employees in conjunction with the business owners and implemented onboarding processes for new employees.
• Coordinated office events, trainings and meetings for staff. Scheduling and organising the practice principals calendar and schedule including stakeholder engagement and the day to day running if the appointment and theatre schedules.
• Developed and advised on policies and procedures reflective of current state and federal laws and health regulations for effective practice management. This includes managing compliance to keep the practice operating within legal and regulatory guidelines. For example Medicare, RANZCOG guidelines and QIP.
• Leveraged patient feedback and continuously developed process improvements to streamline day-to-day business operations and patient satisfaction.
• Implemented and generated patient information handouts, internal process checklists and and other information resources to streamline processes resulting in higher employee productivity and more efficient service and delivery of patient care.
• Assisted the practice principals with matters regarding practice finance and suggested ways to lower costs and keep business operating within ideal budget. Management of service contracts to improve the overall outgoings of the business. Recommended ways to reduce overheads and cut IT costs.
• Responsible for conflict resolution and liaising with patients regarding feedback and grievances. Successfully implementing, demonstrating and adjusting policies and protocols for complaints handling as needed whilst maintaining a professional demeanour and a calm attitude.
• Triaged, prioritised and coordinated patient referrals with the clinical ability to interpret urgent and non-urgent medical conditions and documented details in patient files.
• Reported to the practice principal on business performance and the progress of projects such as accreditation etc.
• Analysed and interpreted the effectiveness of practice procedures and policies and suggested areas for improvement and where to allocate resources.
• Established and streamlined workflow processes, involving a high level of analytical decision making and problem solving skills.
• Coordinated and prioritised patient flow and oversaw the day to day administrative functions of the practice, ensuring deadlines are met and patient queries were responded to within a timely manner and without compromising patient care.

• Ability to work in a busy, fast paced, ever-changing private medical practice with over 7 private specialists. Working collaboratively within a large team of interprofessional practices and healthcare workers
• High level decision making capabilities such as management and theatre bookings. Ability to prioritise, assess and delegate as required.
• Highly skilled and proficient in computer software and IT programs such as Google suite, Microsoft office and practice management software.
• Strong leadership skills and senior administrative roles such as training and guidance of new staff, overseeing the front reception staff and monthly billing and practice financial reports.

• Office manager of over 6 clinical staff and 4 medical administrative staff. Multi-location practice of which grew from 1 to 4 locations during my time as practice manager.
• and management of staff rosters and leave requests and assisted in the recruitment, interviewing and hiring of employees in conjunction with the practice principal.
• Strong leadership skills and capabilities which involved the recruitment, training and management of newly appointed team members on office procedures and computer system.
• High level of administrative tasks such as overseeing appointment scheduling and itinerary coordination for both the practice principal, other clinical staff and patients.
• Ability to analysis and adopt a high level of critical thinking in a fast paced medical environment. The autonomy to triage, prioritise and coordinated referrals and requests and the ability to delegate and expedite urgent matters.
• Established and streamlined workflow processes by exercising a high level of analytical decision making.
• Developed and updated policies and procedures for effective practice management to ensure the compliance of government regulations. Responsible for project management of compliance and accreditation processes.
• Financial delegation and responsibilities such as overseeing patient billings, Medicare and private health fund billing and other medical organisations such as SACM, workover and TAC. Reconciliation of Medicare billing and batching and monthly and quarterly reports.
• Developed and maintained strong relationships with external stakeholders from local health services, private practices and businesses.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.