Lauren Gavriel
Monterey,NSW
Summary
Dedicated healthcare administrative professional with successful experience in fast-paced office settings. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Senior Medical Secretary
Dr John Rooney
03.2016 - 07.2024
- Facilitated patient flow in the clinic by coordinating appointments and preparing examination rooms with necessary equipment.
- Maintained high levels of patient satisfaction through exceptional customer service skills during phone interactions or face-to-face encounters.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and follow-up procedures.
- Assisted in accurate diagnostic coding for billing purposes, collaborating closely with medical providers to ensure proper documentation.
- Scheduling all theatre bookings for patients, organising the operating schedule, including ad hoc sessions.
- Liaising with hospital and theatre staff, prosthetic company representatives and anaesthetic staff.
- Diary management coordinating all meetings.
- Acted as an advocate for patients seeking assistance with navigating complex health insurance requirements.
- Processed medical insurance claims and payments.
- Maintained office supplies inventory.
- Maintained current and accurate medical records for patients.
Administration Secretary
Dr Theodore Baisi
01.2013 - 03.2016
- Documentation; creating and maintaining letter templates using Microsoft office.
- Merging treatment plans for patients and Doctors.
- Dentist/Specialist letters.
- Maintaining all staff information listings.
- Managing and implementing all aspects of social media.
- Covering the reception area when required.
- Preparing financial contracts.
- Assisted with onboarding new employees, providing essential training resources and a welcoming atmosphere.
Receptionist
Prof Lawrence Kohan
01.2011 - 01.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduling all theatre bookings for patients, organising the operating schedule.
- Processed medical insurance claims and payments.
- Maintained office supplies inventory.
- Maintained current and accurate medical records for patients.
Sales Assistant
Sussans
01.2006 - 01.2011
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate Degree Music Business Management -
JMC Academy
2008
Advance Diploma Event Management & Marketing -
Macleay College
2006
Higher School Certificate -
Brigidine College
Randwick, NSW2005
Skills
- Professional telephone etiquette
- Medical Terminology knowledge
- Microsoft Office Suite proficiency
- Bluechip software
- Medical Billing Familiarity
References
- Available on request
Timeline
Senior Medical Secretary
Dr John Rooney
03.2016 - 07.2024
Administration Secretary
Dr Theodore Baisi
01.2013 - 03.2016
Receptionist
Prof Lawrence Kohan
01.2011 - 01.2013
Sales Assistant
Sussans
01.2006 - 01.2011
Associate Degree Music Business Management -
JMC Academy
Advance Diploma Event Management & Marketing -
Macleay College
Higher School Certificate -
Brigidine College
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