Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lauren Golik

Melbourne,Victoria

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Events & Sponsorship Coordinator

Coles Group
Hawthorn East, VIC
11.2016 - Current
  • Support department Head in several high-profile events ensuring smooth execution, including but not limited to annual AGM, Coles Group investor days & Coles Media events.
  • Managed travel and scheduling requirements for corporate ambassadors including but not limited to Coles fresh ambassador Curtis Stone.
  • Organize promotional materials for events including merchandise, signage, printed materials, giveaways, and other items.
  • Manage issue resolution that may arise during events in a timely manner.
  • Manage coordination of registration, hotel accommodations, flights, and transportation
  • Provide support for event planning operations including bump in and out of large-scale activations, catering arrangements and transportation logistics.
  • Respond to supplier inquiries regarding available packages or services.
  • Facilitate smooth execution of large-scale event activities for 3500 + attendees.
  • Utilize internal databases to prepare and distribute guest lists, electronic invitations, and registration processes.
  • Serve as a liaison between the organization and its various stakeholders, including vendors & suppliers.
  • Participate in brainstorming sessions for new ideas related to upcoming corporate events.
  • Coordinate vendors, timelines, and budgets for events.
  • Work collaboratively with department head & peers to coordinate logistics of calendar events.
  • Provide administrative support in the planning of meetings and conferences.
  • Supervise contracted and junior staff at events.
  • Managed in partnership with the corporate systems team the development of a new In Store Demonstration tool to generate additional revenue & streamline processes.

Social Media Advisor

Coles Group
Hawthorn East, VIC
11.2015 - 11.2017
  • Conducted weekly audits of all accounts to ensure brand consistency across all channels.
  • Managed customer inquiries on social media channels in a timely manner.
  • Supported Social Media manager pulling reports highlighting key insights from analytics data.
  • Researched competitors' activities on social media platforms.
  • Implemented a new Social web tool in conjunction with the Digital Marketing team, IT and a third-party supplier, Lithium. This was an extensive project, which required identifying the social media needs to work efficiently and therefore create accurate business reporting.
  • Managed the update of social media documents including Contacts and Processes & Master Documents which include, but are not limited to process updates, approved official business responses, FAQ’s and business contacts to ensure efficient responses to all customer contacts.
  • Achieved a high performing team through training & assessments.
  • Cross checked and approved all written responses by new team members before being posted to any official Coles Social media account.
  • Managing and training of 8 team members and their ongoing performance.
  • Completing QA & Verbatim assessments for all Social Media team members to ensure KPI targets are met.
  • Updating processes in line with business changes.
  • Creating and updating training documents.

Social Support Agent

Coles Group
, VIC
01.2014 - 01.2015
  • Responsible for monitoring and responding to customer contacts on Coles Group Facebook and Twitter pages.
  • Provided customer service through phone email and social media customer contacts.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of all customer interactions.
  • Assisted customers with answering questions about products, pricing, availability, as well as responding to customer complaints or compliments.
  • Managed high priority issues, including but not limited to foreign matter, food poisoning cases and product recalls.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases.
  • Adhered strictly to company policies regarding confidentiality and corporate responses.
  • Received the Customer Care award in January of 2015
  • Demonstrated high performance, quickly developing the necessary skills to be offered a leadership role within the team.

Photographer & Retoucher

Morffew Photos
Melbourne, VIC
01.2014 - 07.2014
  • Set up lighting equipment and adjust camera settings to capture desired images.
  • Organize and store digital photographs, negatives, and prints in an orderly fashion.
  • Edit photos using Adobe Photoshop and other software applications.
  • Consult with clients to understand their needs and preferences for a photo shoot.
  • Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
  • Explained price and package details to customers.

Education

MBA - Marketing

Marketing Week Mini MBA With Mark Ritson
08.2020

Bachelor of Arts - Photography

RMIT University
Melbourne, VIC
12.2013

High School Diploma -

Gladstone Park Secondary College
Gladstone Park, VIC
12.2010

Skills

  • Social Media Management
  • Project Management
  • Sponsorship Management
  • Campaign Management
  • Time Management
  • Travel Management
  • Vendor Management
  • Media Relations
  • Event Planning and Logistics
  • Supplier Relationship Development
  • Business Administration
  • Teamwork and Collaboration
  • Expense Tracking & Processing Payments

References

References available upon request.

Timeline

Events & Sponsorship Coordinator

Coles Group
11.2016 - Current

Social Media Advisor

Coles Group
11.2015 - 11.2017

Social Support Agent

Coles Group
01.2014 - 01.2015

Photographer & Retoucher

Morffew Photos
01.2014 - 07.2014

MBA - Marketing

Marketing Week Mini MBA With Mark Ritson

Bachelor of Arts - Photography

RMIT University

High School Diploma -

Gladstone Park Secondary College

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