Lauren Hamilton
Adelaide,Australia
Summary
Grounded business leader and specialist Human Resources executive with fourteen years experience. Extensive experience in developing and leading people across a range of areas, successfully meeting current and future business needs. Key expertise in both corporate and government settings, leveraging skills-set to deliver strategic management, direction and guidance. Talented at identifying procedural flaws, efficiency deficits and implementing process improvements to drive productivity. Proven success in coaching cross-functional teams, bringing knowledge of Industrial and Organisational Psychology, and achieving significant improvements to culture, employee tenure and stakeholder directives.
Regarded for providing growth-oriented leadership, workforce planning and training, including comprehensive Individual Development Plans. Good working knowledge of WHS practices, Industrial Relations, Employee Relations and Change Management, workplace investigations and Return to Work Initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager, People & Culture
Kangaroo Island Council
Kingscote, SA
01.2024 - Current
- Advised senior executives on strategies to minimise impact from decisions related to organisational transformation projects.
- Performed a psychosocial risk assessment to identify gaps and formulate corrective action plans in relation to new legislation requirements.
- Managed HSEQ Advisor and oversaw all WHS and RTWSA claim management
- Worked closely with the CEO and Director's to formulate new IP&R framework( Integrated Planning & Reporting), develop long term business plans to incorporate growth, modernisation and cost structure improvement.
- Developed and implemented strategies to improve operational resourcing efficiency, reduce costs, and increase productivity.
- Assessed employee resistance to change initiatives and developed strategies for overcoming obstacles.
- Analysed organisational data to identify areas of improvement in current change management practices.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Assisted Digital Transformation Specialist to identify and implement new systems, technologies and tools, to streamline business processes and improve organisational efficiency's and community impact.
- Reviewed employee performance-based PDP process and documentation and launched new PDP rollout for managers to drive performance improvement.
- Conducted a number of recruitment projects and formulated a succession plan to future proof Council due to remote location factors.
Senior Organisational Development Advisor
Commonwealth Bank
Sydney, NSW
09.2020 - 08.2023
- Directed process of organisational planning by evaluating company-wide structure, impacts of COVID-19, business needs forecasting and budget cuts.
- Researched, identified and maintained knowledge of IR, compliance and government reporting regulations.
- Partnered with state-wide Human Resources Managers and Senior HR personnel to determine causes for performance gaps and identify developmental solutions in an attempt to improve organisational effectiveness during COVID.
- Developed strategies for the organisation to use in order to maintain consistent communications, performance management, and wellbeing factors.
- Delivered training to teams on mental health initiatives, identifying risks, situational triggers, maintaining positive communication and driving performance in a changing environment.
- Assisted in the rapid response plan for workforce allocation, budget cuts and mass redundancy initiatives.
- Directed and delivered strategic planning of training to assist and guide teams in delivering change.
- Provided guidance on mental health and culture fatigue during crisis response periods.
- Lead negotiations around selection for redeployment of employees with skills aligned with future business goals.
- Leveraged leadership skills to identify deficiencies and operational flaws to improve policies, procedures and WHS controls.
- Worked with HR Managers to update policies as needed for corporate accountability and workplace health.
- Facilitated positive relationships through clear communication with teams and leadership across the organisation.
Senior People & Culture Manager
Qantas
Sydney, NSW
01.2017 - 07.2020
- Provided senior leadership and oversight of a large team of Human Resources specialists generalists, and administration across several areas.
- Directed the performance model for the People and Culture team by setting clear work objectives, role specific KPI's, assessing performance and providing feedback, and through the delivery of coaching and mentoring of team members to build employee capability.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Delivered investigative coaching practices training for the wider HR teams in preparation for complex or escalated workplace investigations and disciplinary matters.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Anticipated and responded to emerging business needs by serving as change advocate and assisting in implentation of change initiatives.
- Assisted the wider team in developing their language and communication methods for the delivery of redundancies due to COVID.
- Developed initial employee care plans to assist in maintaining mental health, wellness and morale during COVID lockdowns.
- Reported to the Senior Management Team on organisational health, productivity and advised on ways to improve culture and maintain a positive work environment.
- Managed Budgets and employment cost cuts, and projected workforce status.
- Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
Director of Human Resources
City of Sydney
Sydney, NSW
04.2014 - 12.2016
- Managed human resources operations, providing hiring oversight and cost-effective management of resources while promoting revenue, profitability and organisation growth.
- Devised strategies to orientate, train and direct staff to achieve corporate objectives.
- Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Proactively identified and solved complex HR problems that impacted operations management and business direction.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Worked with senior management to create performance measurement, employee development and employee compensation strategies.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Human Resources Manager
Newcastle City Council
Newcastle, NSW
10.2010 - 04.2012
- Lead Human Resources initiatives, ensuring consistency, legislative compliance and positive culture.
- Created, implemented and managed employee wellness programs, EDP’s and training plans.
- Drove workforce planning strategies, including succession and redundancy readiness planning.
- Implemented new policies across full lifecycle of HR functions, developed key performance indicators for existing and future roles and improved position description clarity and visibility of employee responsibilities, including the relevance of organisation values.
- Assisted senior management team during EBA and union negotiations, advocating for employee conditions.
- Conducted workplace investigations, injury investigations and managed return to work plans, driving mutually agreeable outcomes.
- Delivered team building exercises and whole of organisation social events.
Human Resources Coordinator
Newcastle City Council
Newcastle, NSW
01.2010 - 10.2010
- Managed all human resource documentation, including offer letters, employee contracts and corporate policies and procedures.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Sourced high quality applicants and conducted pre-screening interviews with job candidates.
- Interviewed job applicants on work history, education or job skills.
- Created position descriptions, induction powerpoint presentations and informed job applicants of duties and responsibilities, compensation and benefits.
- Delivered onboarding process for newly hired employees, including distribution of all paperwork, uniform allocation and compliance verification.
Education
Master of Science - Industrial & Organisational Psychology - Workplace
University of Newcastle
Newcastle, NSW2012
Bachelor of Science - Applied Psychology
University of Adelaide
Adelaide, SA2009
MBA - Human Resources
TBA - Commencement in 2024
Adelaide, SASkills
- Psychosocial Gap Analysis
- Human Resources Leadership
- Cross-Functional Department Leadership
- Human Capital Management
- IR Compliance & Improvement
- Meeting Hiring Trends and Analysis
- Forecasting Employment Needs
- Crisis Management
- Policy & Process Improvement
- Performance Management
- Employee Engagement Strategies
- Statistical Data Analysis
- Operations Management
- EBA Negotiations and Employee Support
- WHS & HSEQ Best Practise Knowledge
- Change Strategy Development & Management
- Budget Planning & Reporting
- Workflow Optimisation
- Policies and Procedures review and development
- Incident/injury & RTW Plan Management
- Coaching & Mentoring for Success
- Workforce Planning Strategy
- Dispute Resolution & ER Best Practices
- Contract Writing
- Position Description Development
- Key Performance Indicator Identification
- General Human Resources Duties
- Corrective Action Planning
Certification
- SafeWork SA Managing Psychosocial Hazards in the Workplace
- Return to Work Coordinator Trained
- CPR & First Aid Trained
- Dispute Resolution in the Workplace
References
- Available upon request
Timeline
Senior Manager, People & Culture
Kangaroo Island Council
01.2024 - Current
Senior Organisational Development Advisor
Commonwealth Bank
09.2020 - 08.2023
Senior People & Culture Manager
Qantas
01.2017 - 07.2020
Director of Human Resources
City of Sydney
04.2014 - 12.2016
Human Resources Manager
Newcastle City Council
10.2010 - 04.2012
Human Resources Coordinator
Newcastle City Council
01.2010 - 10.2010
Master of Science - Industrial & Organisational Psychology - Workplace
University of Newcastle
Bachelor of Science - Applied Psychology
University of Adelaide
MBA - Human Resources
TBA - Commencement in 2024
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