Lauren Harris

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Made and confirmed reservations, communicated with guests, and updated guest records.
• Answered phone promptly and addressed all reservation enquiries.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Worked as part of an integrated team including housekeeping staff, management and owners to provide an exceptional guest experience.
• Handled all aspects of billing and invoicing.

• Maintained a clean and organised work area, contributing to an efficient and professional atmosphere within the department.
• Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
• Collaborated with cross-functional teams to deliver comprehensive solutions for customers.
• Assisted team members in improving workflow efficiency by sharing best practices.
• Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.

Worked in fast-paced cafe & tavern environment performing duties such as customer service in-store and over the phone, food and beverage preparation, waitressing, serving alcohol, operating till/register and cleaning all areas of the cafe.