Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Hay

Sydney,NSW

Summary

Dedicated University student looking to enhance my skills and exposure to a range of different clinical settings. I am a highly motivated hospitality manager of a diverse team of employees that strives to ensure quality customer satisfaction and exceed company goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Duty Manager

Lakes Hotel
02.2023 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.

Bartender

Lakes Hotel
03.2021 - 02.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

Bachelor of Psychology (Honours) -

Macquarie University
Sydney, NSW
12.2025

Skills

  • Customer Service
  • Time Management
  • Professionalism and Integrity
  • Attention to Detail
  • Staff Training and Development
  • Financial Reporting
  • Motivational Leadership

Certification

Responsible Service of Alcohol (RSA)

Responsible Conduct of Gambling (RCG)

Timeline

Duty Manager

Lakes Hotel
02.2023 - Current

Bartender

Lakes Hotel
03.2021 - 02.2023

Bachelor of Psychology (Honours) -

Macquarie University

Similar Profiles

CREATE PROFILE
Lauren Hay