Summary
Overview
Work History
Education
Skills
References
Timeline
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Lauren Heeney

Camperdown,NSW

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Methodical and detail-oriented team player offering excellent skills in patient relations and office management.

Overview

12
12
years of professional experience

Work History

Medical Receptionist

I-MED Radiology Network
06.2022 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided exceptional customer service by addressing patient concerns promptly and courteously.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Contributed ideas for process improvements during team meetings; implemented several suggestions that resulted in more streamlined workflows.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

Office Coordinator

Bottlebrush Photography
09.2020 - 06.2022
  • Answered and managed incoming and outgoing online correspondence while recording accurate messages for distribution to Management.
  • Facilitated smooth project-end closing procedures, minimizing errors and delays in financial statements preparation.
  • Improved time management of the executive through effective prioritization and organization of tasks.

Relationship Manager

Doltone House - Venue Collection & Catering
10.2019 - 03.2020
  • Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
  • Aligned client expectations with internal capabilities by setting clear objectives at the outset of each project or engagement period.

Business Development Executive

The Grace Hotel
06.2018 - 10.2019
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Communicated directly with customers and partners to build strong business networks and relationships.

Conference & Events Executive

The Grace Hotel
01.2017 - 06.2018
  • Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems
  • Managed venue, labor and technical efforts of internal and external partners to successfully execute multiple events per year.
  • Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
  • Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.

Events Manager

The Sydney Boulevard Hotel
10.2015 - 01.2017
  • Managed budgets effectively, optimizing allocation of resources to maximize event impact.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
  • Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.

Events Coordinator

The Sydney Boulevard Hotel
04.2012 - 10.2015

Education

Bachelor of Film and Screen Media Production -

Griffith University Qld College of Arts
Brisbane, QLD

Skills

  • Front Desk Operations
  • Medical Terminology
  • Patient Relations
  • Account Management
  • Teamwork and Collaboration
  • Appointment Scheduling
  • Telephone Etiquette

References

Tanya Derwin 0431 900 246

Chief Radiographer I-MED Newtown MRI 


Rachel Markovics 0414 251 277

Former Office Manager I-MED Newtown MRI 

Timeline

Medical Receptionist

I-MED Radiology Network
06.2022 - Current

Office Coordinator

Bottlebrush Photography
09.2020 - 06.2022

Relationship Manager

Doltone House - Venue Collection & Catering
10.2019 - 03.2020

Business Development Executive

The Grace Hotel
06.2018 - 10.2019

Conference & Events Executive

The Grace Hotel
01.2017 - 06.2018

Events Manager

The Sydney Boulevard Hotel
10.2015 - 01.2017

Events Coordinator

The Sydney Boulevard Hotel
04.2012 - 10.2015

Bachelor of Film and Screen Media Production -

Griffith University Qld College of Arts

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Lauren Heeney