Lauren Hickman

• Customer service for inbound call centre contracted under Synergy
• Answering any bill or account queries
• Sending work orders to Western Power
• Documenting and updating customer details in SAP
• Setting up payment plans - Processing payments
• Updating payment details
• Setting up payment methods such as direct debits and alternate payment options for customers in financial hardship
• HUGS applications
• Use of phone system Genesys
• Transferring calls to correct departments
• Following procedure and guidelines
• First call resolution - Enhanced customer experience
• Liaising with team members and management
• Use of systems such as SAP and Genesys
• All whilst giving great customer service and meeting KPI's

• Excellent Customer service
• Greeted customers, helped locate merchandise and suggested suitable options
• Product knowledge
• Opening and closing of store
• Banking, Money handling
• POS
• Stock maintenance - Unpacking and documentation of new product
• Laundry, steaming items
• Shop display
• Training new employees
• Cleaning duties

• Contacting potential or existing customers to inform them about a product or service using scripts
• Answering questions about products and services or the company
• Asking questions to understand customer requirements and close sales
• Make sure that clients are booked in for appointments as per request
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

• Opening store and closing of store
• Greeting customers
• Taking customer orders through POS
• Cash handling & EFTPOS
• Barista - Making and serving of beverages
• Prioritizing orders Making and assembling orders accurately
• Quality control
• Unloading of new stock
• Collaborating with team members to ensure seamless service
• Maintaining a clean and organised work space and environment

MercyCare Joondalup, (80 clinical hours)

• Worked under and supported Registered and Enrolled Nurses in general patient/resident care

• Assisted residents with Activities of Daily Living (ADL's) which included feeding, bathing, general care and bed making

• Undertook duties such as taking resident's vital signs, applying wound care and the taking of the residents Blood Glucose Level's (BGL's)

• Responsible for reporting and completing residents care plans, fluid charts, observations and response charts and personal care charts, delivering daily reports residents for handover

• Documented patient care activities, treatments and medications • Assisted nurses and physicians with medical procedures

• Collected specimens, marked patient information and submitted to laboratory

• Exhibited compassionate care and communication regarding issues surrounding death and dying

• Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination

• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets

• Collaborated with interdisciplinary healthcare teams to provide high-quality patient care

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness

• Used mobility devices equipment to transport patients

• Responded to patient alarms and needs-assessment requests to identify course of treatment

• Documented patient intake and dietary requirements and assisted with feeding

• Greeting and serving customers - Taking orders
• Cashier duties - Cash handing & EFTPOS
• Prioritising orders Assembling orders accurately
• Quality control
• Cleaning
• Taking orders for drive thru
• Running orders

• Greeting customers
• Taking of customer orders both in store and phone orders
• Cashier duties
• Cash handling and processing EFTPOS payments
• Prioritising orders
• Food Preparation Assembling orders accurately
• Quality control
• Making orders
• Maintaining a clean workspace and environment